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Cisco 1700 Series Modular Access Routers

Field Notice: FN - 18146 - Cisco 1750-2V and Cisco 1750-4V Were Incorrectly Shipped with PVDM-256K-4 or PVDM-256K-8


Updated June 2, 2006
February 28, 2002


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

  • CISCO1750-2V
  • CISCO1750-4V

Problem Description

The Cisco 1750-2V was incorrectly shipped with a PVDM-256K-4 rather than a PVDM-4. The Cisco 1750-4V was incorrectly shipped with a PVDM-256K-8 rather than a PVDM-8. These PVDM modules are not recognized in the Cisco 1750-2V or Cisco 1750-4V.

Background

Cisco 1750-2V and Cisco 1750-4V Routers ordered between December 4, 2001, and February 16, 2002, were shipped with the incorrect Packet Voice Data Module (PVDM) due to incorrect rules in the product configurator.

Problem Symptoms

PVDM modules may not be recognized in the Cisco 1750-2V or Cisco 1750-4V.

  • Voice ports are not advertised in the show version.
  • The show diag command recognizes that there is a PVDM on the router but the digital signal processor (DSP) count is zero.
  • The show running-configuration command does not have any configurable voice ports, despite the show diag command recognizing the presence of VICs on the router.
  • PVDM light is OFF.

Workaround/Solution

Replace the affected hardware. Use the standard RMA process to request a replacement that is not affected by this problem. Customers should request to have the PVDM-256K-4 module replaced with a PVDM-4 module. Likewise the PVDM-256K-8 module should be replaced with a PVDM-8 module.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods: