The new version of software is incompatible with the original hardware currently in the field. A free upgrade program has been established to provide customers with hardware capable of running all new software releases.
The IP/VC 3540 Series Version 2 MCUs are being launched as a new product with new part numbers, but the same prices as the old 3540 MCUs. It is not just a new version of software, but a new, higher capability hardware design. Because the software is not backwards-compatible with the original IP/VC 3540 modules, current IP/VC 3540 MCU customers will be given a free upgrade to the new Version 2 MCUs.
No problem symptom is visible to the end customer. The customer cannot upgrade to version 2.0.
A free upgrade program was established to migrate customers from the original IP/VC 3540 modules to the new version modules. The upgrade program ran until December 31, 2002. Support for the Version 1.0 software and hardware ended on December 31, 2002.
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods: