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Cisco Unified Videoconferencing 3500 Series Products

Field Notice: *Expired* FN - 17602 - IP/VC 3540 MCU Upgrade to Version 2.0


Revised October 24, 2006
March 6, 2002


NOTICE:

THIS FIELD NOTICE HAS BEEN ARCHIVED AND IS NO LONGER MAINTAINED OR UPDATED BY CISCO.

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE, WARRANTY OR SUPPORT. USE OF THE INFORMATION ON THIS FIELD NOTICE OR MATERIALS LINKED FROM THIS FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Product Top Assembly Printed Circuit Assembly Comments
Part Number Rev. Part Number Rev.
IPVC-3540-MC03S   74-2057- 01   A0   N/A OEM   N/A OEM   IP/VC 3540 MCU System Module-30 sessions  
IPVC-3540-MC06S   74-2059- 01   A0   N/A OEM   N/A OEM   IPVC-3540 MCU System Module-60 sessions  
IPVC-3540-MC10S   74-2061- 01   A0   N/A OEM   N/A OEM   IP/VC 3540 MCU System Module-100 sessions  
IPVC-3540-MC03   74-2063- 01   A0   N/A OEM   N/A OEM   IP/VC 3540 MCU Add-on Module-30 sessions  
IPVC-3540-MC06   74-2065-01   A0   N/A OEM   N/A OEM   IP/VC 3540 MCU Add-on Module-60 sessions  
IPVC-3540-MC10   74-2066-01   A0   N/A OEM   N/A OEM   IP/VC 3540 MCU Add-on Module-100 sessions  

Problem Description

The new version of software is incompatible with the original hardware currently in the field. A free upgrade program has been established to provide customers with hardware capable of running all new software releases.

Background

The IP/VC 3540 Series Version 2 MCUs are being launched as a new product with new part numbers, but the same prices as the old 3540 MCUs. It is not just a new version of software, but a new, higher capability hardware design. Because the software is not backwards-compatible with the original IP/VC 3540 modules, current IP/VC 3540 MCU customers will be given a free upgrade to the new Version 2 MCUs.

Product Numbers Description Number of 384 Kbps Calls Supported
Version 1.0 Version 2.0
IPVC-3540-MC03x MCU - 30 Sessions 15 21
IPVC-3540-MC06x MCU - 60 Sessions 30 42
IPVC-3540-MC10x MCU - 100 Sessions 50 70

Problem Symptoms

No problem symptom is visible to the end customer. The customer cannot upgrade to version 2.0.

Workaround/Solution

A free upgrade program was established to migrate customers from the original IP/VC 3540 modules to the new version modules. The upgrade program ran until December 31, 2002. Support for the Version 1.0 software and hardware ended on December 31, 2002.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods: