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Cisco Unified Intelligent Contact Management Enterprise

Field Notice: *Expired* FN - 17359 - ICM NIC Truncating Data on Specific Network Interface Controllers


Revised October 24, 2006

January 25, 2002

NOTICE:

THIS FIELD NOTICE HAS BEEN ARCHIVED AND IS NO LONGER MAINTAINED OR UPDATED BY CISCO.

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE, WARRANTY OR SUPPORT. USE OF THE INFORMATION ON THIS FIELD NOTICE OR MATERIALS LINKED FROM THIS FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Product

Comments

Cisco Intelligent Contact Management (ICM) Software Version 4.6.0 and 4.6.1

  • France Telecom Network Interface Ccontroller (NIC) (ftnic.exe)

  • ICRP NIC (icrpnic.exe)

  • MCI NIC (mcinic.exe)

  • Nortel NIC (ntnic.exe)

  • Sprint NIC (sprnic.exe)

  • Stentor NIC (stentornic.exe)

Problem Description

The manifestation of the problem is partial corruption of the internal route request message the NIC passes to the Cisco ICM router. This results in the truncation of several data fields that include Dial Number (DN) and Caller ID (CLID/ANI).

Background

The problem was first discovered in early January 2002, following the first commercial sale of version 4.6.1. The version 4.6.0 base was relatively small, and the limited deployment scope excluded this subset of available Cisco ICM NICs.

Problem Symptoms

Network route requests conveyed by any of the six affected NICs will incur routing parameter corruption, generally seen as DN, CLID/ANI, or network Caller Entered Digits (CED) being truncated. The result will most likely be a failure to route calls per Cisco ICM scripting and configuration, resulting in high levels of carrier network default routing.

Workaround/Solution

In Cisco ICM Version 4.6.1 the problem has been identified, and hotfix 23 has been created. Cisco ICM Version 4.6.0 customers should upgrade to version 4.6.1, and then apply hotfix 23.

DDTS

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DDTS

Description

CSCma12506 (registered customers only)

NICs corrupting route request (NewCall) given to Router

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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