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Cisco 800 Series Routers

Field Notice: Power Adapters for Cisco 827, Cisco 827-4V, Cisco 826 and SOHO77 Products are a Potential Safety Hazard


October 30, 2001



Products Affected

Product

Top Assembly

Top Assembly

Comments

HW Rev.

Part Number

Rev.

Part Number

Rev.

PWR-820-WW1=

34-0949

02

?

CISCO827

? ? ? ? ? ?

CISCO827-4V

? ? ? ? ? ?

CISCO826

? ? ? ? ? ?

CISCOSOHO77

? ? ? ? ? ?

CISCOSOHO77-50

? ? ? ? ? ?

CISCO827-EUR

? ? ? ? ? ?

Problem Description

Cisco identified a potential safety hazard with the power adapters sold worldwide with Cisco 826, 827, 827-4V and SOHO 77 ADSL routers. Cisco has determined that the affected power adapters could overheat, potentially leading to a fire hazard or electric shock hazard. Cisco has received one report of a power adapter overheating.

The affected power adapters can be identified by the adapter Part Number located directly under the Cisco Systems logo on the upper left corner of the power adapter label. The affected power adapters contain the part number "P/N: 34-0949-02" in silver letters on a black background. Cisco is recalling and replacing the affected power adapters.

Background

Cisco has determined that the power adapters sold with the Cisco 826, 827, 827-4V and SOHO 77 ADSL routers could overheat, potentially leading to a fire hazard or electric shock hazard. The safety hazard was the result of a portion of the circuit design, which is specific to these the recalled power adapters.

Problem Symptoms

The power adapters could overheat, potentially leading to a fire hazard or electric shock hazard from an exposed voltage of 71V DC.

Workaround/Solution

In conjunction with the U.S. Consumer Product Safety Commission and other international safety authorities, Cisco Systems is recalling power adapters sold worldwide and installed with Cisco 826, 827, 827-4V and SOHO 77 ADSL routers as part of your high-speed Internet connection. Cisco will be advising end users to please turn the router off immediately, unplug the power adapter and order a replacement adapter directly from Cisco. To submit requests for power adapters, please refer to the following recall information page:

http://www.cisco.com/warp/customer/779/smbiz/programs/exchange/

How To Identify Hardware Levels

The affected power adapters can be identified by the part number P/N: 34-0949-02 in silver letters on a black background located directly under the Cisco Systems logo in the upper left hand corner of the power adapter label

fn15630_gl2d9f.jpg

The new power supply will have green markings on the label over the Cisco part number and the manufacturer part number as shown below.

fn15630_gl2h84.jpg

Replacement Order Status

Cisco began shipping replacement adapters on October 16, 2001.

Please check the following recall information page for ordering information:

http://www.cisco.com/warp/customer/779/smbiz/programs/exchange/

Additional Information

Note:? If you are a Cisco employee, you will be able to access internal links included in this page. The internal link below is not available to customers or to the public.

For additional information, please refer to the internal FAQs:

http://www-tac.cisco.com/Teams/ERC/adapter_recall_faq_internal.html (registered customers only)

You may also refer to the following publicly-available page.

For additional information, please refer to the recall information page:

http://www.cisco.com/warp/customer/779/smbiz/programs/exchange/ (registered customers only)

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods: