Guest

Cisco Signaling Controllers

Field Notice: Editing the processes.dat file Causes procM Core Dumps


June 21, 2001


Products Affected

The products affected are the Cisco VSCSC2200 and the Cisco VSC3000.

Problem Description

If the processes.dat file in the Cisco SC2200 or VSC3000 is modified using a UNIX editor, an instability in the system could result. This instability manifests itself in core dumps in procM.

Background

This issue has been seen in Cisco test labs.

Problem Symptoms

Core dumps in procM occur after the processes.dat file is modified.

Workaround/Solution

The processes.dat file should not be modified from the system configuration shipped with the release. If the processes.dat file is modified and causes procM core dumps, call the Cisco Technical Assistance Center (TAC). The TAC will bring down both units of the SC2200 or VSC3000 simultaneously, ensure that the processes.dat files are identical on both devices, and then bring them back in service.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Receive Email Notification For New Field Notices

Product Alert Tool - Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.