Updated November 2, 2001
October 17, 2001
Catalyst 5500/5000 Supervisor IIG
Catalyst 5500/5000 Supervisor IIIG
Executing a show flash or show tech command in a Catalyst 5500 switch with IIG or IIIG supervisor modules will fail to yield the CPU on the supervisor module to other running processes. These commands can adversely effect processes that require periodic "hellos".
Process similar to spanning tree may see spanning tree reconfigured and reconverged, while unidirectional link detection (UDLD) may incorrectly disable a port.
Only Catalyst 5500 with supervisor IIG or IIIG running Catalyst software 5.4(1) to 6.1.(2), and 6.2(1) may be effected by this problem after show flash or show tech has been issued.
The following spanning tree messages may be seen during the time the show flash command is executing on an adjacent switch:
2001 Apr 21 21:16:08 eastern -04:00 %SPANTREE-7-MSGAGEEXPIRY: Msg Age timer expired on port 1/2 in vlan 1 2001 Apr 21 21:16:08 eastern -04:00 %SNMP-5-NEWROOTTRAP:New Root Trap for Vlan 
Unidirectional Link Detection may show the following:
2001 Apr 30 09:34:24 eastern -05:00 %UDLD-3-AGGRDISABLE:Neighbor(s) of port 1/1 disappeared on bidirectional link. Port disabled.
For additional information on the problem please view the DDTS CSCdt94706 listed below.
Potential interrupted connectivity due to spanning tree reconvergence, or ports disabled due to unidirectional link detection on Catalyst 5500 switches with supervisor IIG or IIIG.
Avoid executing the show flash or show tech commands in Catalyst 5500 switches with IIG or IIIG supervisors running software 5.4(1) to 6.1(2), or 6.2(1).
Raise the spanning tree maximum age to 40 and the UDLD message interval to 30.
The following Catalyst 5500 IIG and IIIG supervisor software releases fix this problem:
Note:?You must be a registered user and you must be logged in to download software.
CatOS 5.5(10) - Available on Cisco.com (registered customers only)
CatOS 6.1(3) - Available on Cisco.com (registered customers only)
CatOS 6.2(2)- Available on Cisco.com (registered customers only)
The following example demonstrates how to use SNMP to download a new image to the system:
snmpset -c private 10.1.1.200 .22.214.171.124.126.96.36.199.188.8.131.52 octetstring 172.18.112.184
snmpset -c private 10.1.1.200 .184.108.40.206.220.127.116.11.18.104.22.168 octetstring cat5000-supg.5-5-8.bin
snmpset -c private 10.1.1.200 .22.214.171.124.126.96.36.199.188.8.131.52 integer 1
snmpset -c private 10.1.1.200 .184.108.40.206.220.127.116.11.18.104.22.168 integer 4
Use the following example to check the status of the SNMP download:
snmpget -c private 10.1.1.200 .22.214.171.124.126.96.36.199.188.8.131.52
To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods: