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Cisco Port Adapters

Field Notice: Recall of GEIP+ Boards


Updated August 15, 2003

September 6, 2001


Products Affected

GEIP+ Boards shipped in October, 2000.

Serial Numbers

Random #

18303063, 18303242, 18585448, 18585814, 18585849, 18585852, 18590391, 18590405, 18590442, 18590442, 18590678, 18590686, 18590740, 18590808, 18590820, 18590823, 18590832, 18590835, 18590854, 18590860, 18590884, 18590885, 18590895, 18590963, 18611523, 18617464, 18618394, 18618494, 18618808, 18621150, 18621218, 18621223, 18621226, 18621229, 18621231, 18621232, 18621246, 18621253, 18621255, 18621430, 18621445, 18621537, 18621813, 18621822, 18621839, 18622654, 18622797, 18622804, 18622843, 18622843, 18622862, 18622865, 18622870, 18622875, 18622876, 18622970, 18622971, 18622978, 18622978, 18623004, 18623012, 18623014, 18623017, 18623022, 18623025, 18623027, 18623032, 18623057, 18623059, 18623062, 18623063, 18623065, 18623071, 18623082, 18623083, 18623086, 18624784, 18624785, 18936008, 18936108, 18936344, 18936379, 18936387, 18936619, 18936861, 19450908, 19452546, 19452818, 19455223, 20724141, 22587826, 22588256, 22600994, 22601018, 22601061, 22601073, 22601103, 22601118, 22601120, 22601125, 22601133, 22601134, 22601142, 22601157, 22601168, 22601256, 22601260, 22601443, 22601443

Problem Description

Cisco is doing a Recall of GEIP+ boards shipped in October of 2000.

The best way to identify if your board is affected is to compare the serial number or sales order number listed below. You can also look at your invoice and see what date it was shipped out of manufacturing.

Background

A small number of GEIP+ boards, shipped in October, 2000, were manufactured with a capacitor placed incorrectly.

Due to the incorrect placement of the capacitor, the capacitor could blow out. This will NOT cause any operational problems in the system.

Problem Symptoms

There is no method to detect the defective board from the command line.

The only visible symptom might be discoloration of the capacitor, indicating it has blown. If the capacitor blows out, there will be no effect on the operation of the system, nor will there be any error log information.

To confirm if your board is affected, compare the serial number on the board to the list of serial numbers above. The corresponding SO#s are also listed below. These are the sales orders for the affected GEIP+s that were shipped with whole symptoms.

SO#:

7535747
7560932
7561282
7561282
7561703
7569535
7582932
7582932
7583996
40951588
40967368
40967368
40967368
40967783
41043868
41043937
41045747
41057430
41057430
41057430
41064130
41064141
41068670
41068918
41069858
41069899
41073092
41077186
41086767
41106634

Workaround/Solution

Submit a return merchandise authorization (RMA) for the affected unit(s) of GEIP+ to receive replacement units.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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