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Cisco uBR7200 Series Universal Broadband Routers

Field Notice: FN - 12932 - Some 7200 I/O Controllers May Not Boot with NPE-100, NPE-150, and NPE-200 Cards


Revised October 27, 2005
December 22, 2000



NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

Product Top Assembly Printed Circuit Assembly
Part Number Rev. Part Number Rev.
NPE-200   800-02610-03        
UBR7200-I/O   800-04608-01        
UBR7200-I/O   800-04608-02        
UBR7200-I/O   800-02115-03   F0   73-2151-03   E0  
UBR7200-I/O   800-02115-06        
UBR7200-I/O   800-02115-08   A0   73-4093-04   A0  
UBR7200-I/O=   800-04608-01        
UBR7200-I/O=   800-04608-02        
UBR7200-I/O=   800-02115-03   F0   73-2151-03   E0  
UBR7200-I/O=   800-02115-06        
UBR7200-I/O=   800-02115-08   A0   73-4093-04   A0  
UBR7200-I/O-FE   800-04317-01        
UBR7200-I/O-FE   800-04317-01        
UBR7200-I/O-FE   800-03347-03   B0   73-2956-06   B0  
UBR7200-I/O-FE   800-03347-06        
UBR7200-I/O-FE   800-03347-08        
UBR7200-I/O-FE=   800-04317-01        
UBR7200-I/O-FE=   800-04317-02        
UBR7200-I/O-FE=   800-03447-03   B0   73-2956-06   B0  
UBR7200-I/O-FE=   800-03347-06        
UBR7200-I/O-FE=   800-03347-08        
C7200-I/O   800-02115-03   F0   73-2151-03   E0  
C7200-I/O   800-02115-06        
C7200-I/O   800-02115-08        
C7200-I/O=   800-02115-03   F0   73-2151-03   E0  
C7200-I/O=   800-02115-06        
C7200-I/O=   800-02115-08        
C7200-I/O-FE   800-03347-03   B0   73-2956-06   B0  
C7200-I/O-FE   800-03347-06        
C7200-I/O-FE   800-03347-08        
C7200-I/O-FE=   800-03347-03   B0   73-2956-06   B0  
C7200-I/O-FE=   800-03347-06        
C7200-I/O-FE=   800-03347-08        

Problem Description

A production shortage of boot flash memory components has forced the substitution of an alternate boot flash component on the C7200-I/O, C7200-I/O-FE, UBR7200-I/O, and UBR7200-I/O-FE controllers. The I/O controllers built with this boot flash component fail to boot with NPE-100, NPE-150, and NPE-200 processors.

Other 7200 processors, NPE-175, NPE-225, NPE-300, NPE-400, and NSE-1 are not affected by the flash component substitution.

Existing C7200-I/O controllers containing the original boot flash components are not affected.

Background

The existing ROMMON (Part Nmber 17-5259-01_A0) on the C7200-I/O-xx and UBR7200-I/O-xx controllers is not compatible with the substitute boot flash component and must be upgraded.

NPE-100 and NPE-150 processors do not contain ROMMON, and will function properly with the C7200-I/O-xx and UBR7200-I/O-xx controllers using the substitute flash and upgraded ROMMON(P/N 17-5259-02_A0 or 17-2647-08_A0).

The NPE-200 boots from its own ROMMON. The current NPE-200 ROMMON (Part Number 17-5259-01_A0) is not compatible with the substitute flash component. The NPE-200 cards must be upgraded to the 17-5259-02_A0 ROMMON.

A limited quantity (5500) of C7200-I/O and C7200-I/O-FE I/O (Part Numbers 800-02115-06 and 800-03347-06) controllers, containing the current ROMMON (Part Numbers 17-5259-01_A0) and the substitute boot flash components, were built under deviation number D001870. All of these have a label containing the deviation number near the serial number label on the component side of the controller card. Approximately 2000 of these C7200-I/O-xx controllers do not have the deviation number in the ID PROM, but the remaining 3500 do contain the deviation number in the ID PROM.

C7200-I/O-xx (Part Number 800-02115-06 and 800-03347-06) controllers built under Deviation D001870 are not to be used with 7200 systems containing NPE-100, NPE-150 or NPE-200 processors.

C7200-I/O-xx (Part Numbers 800-02115-06 and 800-03347-06) and UBR7200-I/O-xx (Part Number 800-04608-01 and 800-04317-01) controllers built under Deviation D002122 will not work with NPE-200 processors with current ROMMON (Part Number 17-5259-01_A0).

All new C7200-I/O-xx (Part Numbers 800-02115-08 and 800-03347-08) and UBR7200-I/O-xx (Part Numbers 800-04608-02 and 800-04317-02) controllers with substitute boot flash will not work with NPE-200 processors with current ROMMON (Part Number 17-5259-01_A0).  

Problem Symptoms

If boot-up on a 7200 system containing an NPE-100, NPE-150, or NPE-200 and the affected C7200-I/O-xx controller is attempted, the following error messages will be seen:

For the NPE-150 (dir bootflash):

    rommon 1 > dir bootflash
    unknown flash device - mandev code = 0xffff
    cannot read flash info
    getdevnum warning: device "boot flash" has size of zero
    unknown flash device - mandev code = 0xffff
    cannot read flash info
    getdevnum warning: device "boot flash" has size of zero
    unknown flash device - mandev code = 0xffff
    cannot read flash info
    getdevnum warning: device "boot flash" has size of zero
    unknown flash device - mandev code = 0xffff
    cannot read flash info
    getdevnum warning: device "boot flash" has size of zero
    open: read error...requested 0x4 bytes, got 0xffffffff
    trouble reading device magic number
    dir: cannot open device "bootflash:"
    rommon 2 >

For the NPE-200 (boot from bootflash):

    System Bootstrap, Version 11.1(13)CA, EARLY DEPLOYMENT RELEASE SOFTWARE (fc1)
    Copyright (c) 1997 by cisco Systems, Inc.
    C7200 processor with 65536 Kbytes of main memory

    unknown flash device - mandev code = 0xffff
    cannot read flash info
    getdevnum warning: device "boot flash" has size of zero
    unknown flash device - mandev code = 0xffff
    cannot read flash info
    getdevnum warning: device "boot flash" has size of zero
    open: read error...requested 0x4 bytes, got 0xffffffff
    trouble reading device magic number
    boot: cannot open "bootflash:"
    an alternate boot helper program is not specified
    (monitor variable "BOOTLDR" is not set)
    and unable to determine first file in bootflash
    loadprog: error - on file open
    boot: cannot load "cisco2-C7200"

For the NPE-200 (dir bootflash):

    rommon 1 > dir bootflash:
    unknown flash device - mandev code = 0xffff
    cannot read flash info
    getdevnum warning: device "boot flash" has size of zero
    unknown flash device - mandev code = 0xffff
    cannot read flash info
    getdevnum warning: device "boot flash" has size of zero
    unknown flash device - mandev code = 0xffff
    cannot read flash info
    getdevnum warning: device "boot flash" has size of zero
    unknown flash device - mandev code = 0xffff
    cannot read flash info
    getdevnum warning: device "boot flash" has size of zero
    open: read error...requested 0x4 bytes, got 0xffffffff
    trouble reading device magic number
    dir: cannot open device "bootflash:"
    rommon 2 >

Workaround/Solution

If a customer has a C7200-I/O-xx controller marked with the Deviation label D001870 and wishes to use the I/O controller in a 7200 system with an NPE-100 or NPE-150, they will need to obtain an upgraded I/O controller.

If a customer has a C7200-I/O controller with the Deviation label D001870 and wishes to use the I/O controller in a 7200 system with an NPE-200 card, they will need to obtain an upgraded NPE-200.

If a customer has a C7200-I/O-xx controller marked with the Deviation label D002122 and wishes to use the I/O controller in a 7200 system with and NPE-200, they will need to obtain an upgraded NPE-200.

Replacement hardware should be obtained through the regular RMA process.

The table below details the behavior encountered when matching affected I/O controllers with different NPE units.

Table 1:  I/O Module Deviation Level Support Matrix

I/O Controller Deviation NPE-100 NPE-150 NPE-200 With 17-5259-01_A0 or Lower ROMMON NPE-200 with 17-5259-02_A0 or Higher ROMMON
D001870 Fail to Boot Fail to Boot Fail to Boot Fail to Boot
D002122 Boot OK Boot OK Fail to Boot Boot OK

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods: