Guest

Cisco Catalyst 3000 Series Switches

Field Notice: Intermittent Boot Issue with Single Supervisor II and Certain Line Cards


August 24, 2000


Products Affected

Product

Top Assembly

Printed Circuit Assembly

Part Number

Rev.

Part Number

Rev.

WS-X5505

68-0410-07

-B0

73-2621-05

-B0

WS-X5506

68-0409-08

-B0

73-2599-06

-B0

WS-X5509

68-0813-01

-A0

73-2186-04

-A1

WS-X5234-RJ45

68-0769-01

-A0

73-4239-01

-A0

WS-X5236-FX-MT

68-0771-01

?

73-4241-01

-A0

WS-X5237-FX-MT

68-0774-02

-A0

73-4946-02

-A0

Problem Description

A minor hardware problem can occur during POST (Power On Self Test) on the supervisor if the configuration includes a *single* WS-X550x (Supervisor II) and any combination of WS-X5234-RJ45, WS-X5236-FX-MT, and WS-X5237-FX-MT line card modules. This problem is intermittent in nature, and can occur with all current software releases lower than 5.5(3) or 4.5(9).

Note:? This Field Notice is applicable only to switch configurations that consist of a *single* Supervisor II (WS-X550x) and any combination of WS-X5234-RJ45, WS-X5236-FX-MT, or WS-X5237-FX-MT line cards. Configurations including redundant (standby) Supervisor II's, Supervisor IIG's (WS-X5540), Supervisor III's (WS-X5530) and Supervisor IIIG's (WS-X5550) are supported, and not affected.

Background

On a high occurrence of system resets, a configuration composed of a single WS-X550x (SupervisorII) and any combination of WS-X5234-RJ45, WS-X5236-FX-MT, or WS-X5237-FX-MT gets a switching bus timeout due to the port configuration process. This failure occurs whether or not there are any connections on any of the ports.

Problem Symptoms

Below are three examples of console output from a switch that is experiencing a failure due to this unsupported configuration. "EXAMPLE 1" shows a sample boot-time console message, "EXAMPLE 2" shows sample output when executing the show module console command, and "EXAMPLE 3" shows sample output when executing the show test 1 console command:

EXAMPLE 1:

ROM Power Up Diagnostics of Apr 26 1999

Init NVRAM Log 
LED Test ................... done
ROM Checksum ............... passed
Dual Port RAM r/w Test ..... passed
ID PROM .................... passed
System DRAM Size(mb) ....... 16
DRAM Data Bus Test ......... passed
DRAM Address Test .......... passed
DRAM Byte/Word Access Test .. passed
EARL Test .................. passed


BOOTROM Version 5.1(2), Dated Apr 26 1999 10:41:04
BOOT date: 04/14/00 BOOT time: 01:41:21
Uncompressing NMP image. This will take a minute...
Downloading epld sram device please wait ...
Programming successful for Altera 10K10 SRAM EPLD
Updating epld flash version from 0000 to 0600

Running System Diagnostics from this Supervisor (Module 1)
This may take up to 2 minutes....please wait

Minor hardware problem in Module # 1
Use 'show test 1' to see results of tests. (Note: see "EXAMPLE 3" below for sample output of the "show test 1" command)

IP address for Catalyst not configured
DHCP/BOOTP will commence after the ports are online
Ports are coming online ...

EXAMPLE 2:

Console> (enable) 
Console> (enable) show mod
.
.
.
Mod Slot Ports Module-Type Model Status
--- ---- ----- ------------------------- ------------------- --------
1 1 2 100BaseTX Supervisor WS-X5509 ok
2 2 24 10/100BaseTX Ethernet WS-X5234 other

EXAMPLE 3:

Console> (enable) show test 1
.
.
. 
Line Card Diag Status for Module 1 (. = Pass, F = Fail, N = N/A)
CPU : . Sprom : . Bootcsum : . Archsum : N
RAM : . LTL : . CBL : . DPRAM : . SAMBA : .
Saints : . Pkt Bufs : . Repeater : N FLASH : N

MII Status:
Ports 1 2
-----------
N N 

SAINT/SAGE Status :
Ports 1 2 3 
--------------
. . .

Packet Buffer Status :
Ports 1 2 3 
--------------
. . .

Loopback Status [Reported by Module 1] :
Ports 1 2 3 
--------------
F F . 

Channel Status :
Ports 1 2 
-----------
. . 

Workaround/Solution

At present, the combination of any WS-X5234-RJ45, WS-X5236-FX-MT, or WS-X5237-FX-MT linecards and any single one of the WS-X5505, WS-X5506, or WS-X5509 Supervisor II's is not supported. However, it is planned that the next release of NMP software: 5.5(3) and 4.5(9), will resolve this.

In addition to a software upgrade, there are three possible solutions to this issue:

  1. Do not configure any combination of these three specific line cards with any Supervisor II supervisors, when the switch has only a single supervisor and running software below 5.5(3) or 4.5(9).

  2. If your switch currently employs this unsupported configuration and encounters this problem, remove the offending linecards and reboot the system. Re-insert the linecards once the supervisor is online.

  3. Configure the switch with a standby Supervisor II. This anomaly does not occur when a standby supervisor is present in the switch configuration.

    Full hardware functionality fo these linecards exists when configured with either the Supervisor IIG, Supervisor IIIG, or Supervisor III.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

DDTS

Description

CSCdr27879 (registered customers only)

Minor hardware problem booting up w/ Cello (WS-X5234-RJ45)

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Receive Email Notification For New Field Notices

Product Alert Tool - Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.