Guest

Cisco IPS 4200 Series Sensors

Field Notice: Cisco Secure IDS Appliance Boot Failure


Updated February 1, 2002

October 16, 2001


Products Affected

Product

Comments

All Network IDS Appliances

NRS-xxxx, IDS-xxxx

Problem Description

Cisco Secure IDS appliances fail to boot properly when certain monitors or keyboards are attached.

Background

Some keyboards and monitors have been found to be incompatible with the Cisco Secure IDS appliances. When attached, these devices prevent the appliance from booting and operating normally. Devices known to cause problems with the appliance are some HP keyboards, IBM model G50 monitors, and Dell E550 monitors.

Problem Symptoms

During the sensor appliance boot process, the system may lock up entirely or the console/monitor may receive messages similar to the following:

  1. "Error: Malformed Bootpath Property"

  2. The Bootpath property...is badly formed and will be ignored."

  3. "unable to mount a Solaris root file system for the device..."

  4. "Error message from mount..."

Workaround/Solution

For sensor appliances that shipped with a laplink cable, use a portable computer and the laplink cable to boot and configure the appliance. For sensor appliances that shipped with a keyboard, use the keyboard provided and a different monitor if necessary. Otherwise, use a different monitor and/or keyboard to perform system setup/maintenance; preferably one of the approved devices listed below:

Approved Keyboards: KeyTronic E03601QUS201-C, KeyTronic LT DESIGNER

Approved Monitors: MaxTech XT-7800, Dell D1025HT

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

DDTS

Description

CSCdr18520

Cisco Secure IDS boot up anomaly

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Receive Email Notification For New Field Notices

Product Alert Tool - Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.