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Cisco 12000 Series Routers

Field Notice: Cisco 12000 GE and Alteon A180 Series Interoperability


March 13, 2000



Products Affected



Product TAN TAN Rev BAL BAL Rev Comments HW Rev
GE-SX/LH-SC   800-03955-01   -A0   73-3302-03   -A0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-01   -A0   73-3302-03   -B0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-01   -A0   73-3302-03   -C0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-01   -A0   73-3302-03   -D0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-01   -A0   73-3302-03   -E0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-01   -A0   73-3302-03   -F0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-01   -A0   73-3302-03   -G0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-01   -A0   73-3302-03   -H0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-01   -B0   73-3302-03   -A0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-01   -B0   73-3302-03   -B0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-01   -B0   73-3302-03   -C0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-01   -B0   73-3302-03   -D0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-01   -B0   73-3302-03   -E0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-01   -B0   73-3302-03   -F0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-01   -B0   73-3302-03   -G0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-01   -B0   73-3302-03   -H0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -A0   73-3302-03   -A0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -A0   73-3302-03   -B0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -A0   73-3302-03   -C0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -A0   73-3302-03   -D0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -A0   73-3302-03   -E0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -A0   73-3302-03   -F0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -A0   73-3302-03   -G0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -A0   73-3302-03   -H0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -B0   73-3302-03   -A0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -B0   73-3302-03   -B0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -B0   73-3302-03   -C0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -B0   73-3302-03   -D0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -B0   73-3302-03   -E0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -B0   73-3302-03   -F0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -B0   73-3302-03   -G0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -B0   73-3302-03   -H0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -C0   73-3302-03   -A0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -C0   73-3302-03   -B0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -C0   73-3302-03   -C0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -C0   73-3302-03   -D0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -C0   73-3302-03   -E0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -C0   73-3302-03   -F0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -C0   73-3302-03   -G0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -C0   73-3302-03   -H0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -D0   73-3302-03   -A0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -D0   73-3302-03   -B0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -D0   73-3302-03   -C0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -D0   73-3302-03   -D0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -D0   73-3302-03   -E0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -D0   73-3302-03   -F0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -D0   73-3302-03   -G0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -D0   73-3302-03   -H0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -E0   73-3302-03   -A0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -E0   73-3302-03   -B0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -E0   73-3302-03   -C0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -E0   73-3302-03   -D0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -E0   73-3302-03   -E0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -E0   73-3302-03   -F0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -E0   73-3302-03   -G0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -E0   73-3302-03   -H0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -F0   73-3302-03   -A0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -F0   73-3302-03   -B0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -F0   73-3302-03   -C0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -F0   73-3302-03   -D0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -F0   73-3302-03   -E0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -F0   73-3302-03   -F0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -F0   73-3302-03   -G0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC   800-03955-02   -F0   73-3302-03   -H0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-01   -A0   73-3302-03   -A0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-01   -A0   73-3302-03   -B0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-01   -A0   73-3302-03   -C0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-01   -A0   73-3302-03   -D0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-01   -A0   73-3302-03   -E0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-01   -A0   73-3302-03   -F0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-01   -A0   73-3302-03   -G0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-01   -A0   73-3302-03   -H0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-01   -B0   73-3302-03   -A0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-01   -B0   73-3302-03   -B0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-01   -B0   73-3302-03   -C0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-01   -B0   73-3302-03   -D0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-01   -B0   73-3302-03   -E0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-01   -B0   73-3302-03   -F0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-01   -B0   73-3302-03   -G0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-01   -B0   73-3302-03   -H0   ^ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -A0   73-3302-03   -A0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -A0   73-3302-03   -B0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -A0   73-3302-03   -C0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -A0   73-3302-03   -D0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -A0   73-3302-03   -E0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -A0   73-3302-03   -F0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -A0   73-3302-03   -G0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -A0   73-3302-03   -H0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -B0   73-3302-03   -A0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -B0   73-3302-03   -B0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -B0   73-3302-03   -C0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -B0   73-3302-03   -D0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -B0   73-3302-03   -E0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -B0   73-3302-03   -F0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -B0   73-3302-03   -G0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -B0   73-3302-03   -H0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -C0   73-3302-03   -A0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -C0   73-3302-03   -B0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -C0   73-3302-03   -C0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -C0   73-3302-03   -D0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -C0   73-3302-03   -E0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -C0   73-3302-03   -F0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -C0   73-3302-03   -G0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -C0   73-3302-03   -H0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -D0   73-3302-03   -A0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -D0   73-3302-03   -B0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -D0   73-3302-03   -C0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -D0   73-3302-03   -D0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -D0   73-3302-03   -E0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -D0   73-3302-03   -F0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -D0   73-3302-03   -G0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -D0   73-3302-03   -H0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -E0   73-3302-03   -A0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -E0   73-3302-03   -B0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -E0   73-3302-03   -C0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -E0   73-3302-03   -D0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -E0   73-3302-03   -E0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -E0   73-3302-03   -F0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -E0   73-3302-03   -G0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -E0   73-3302-03   -H0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -F0   73-3302-03   -A0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -F0   73-3302-03   -B0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -F0   73-3302-03   -C0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -F0   73-3302-03   -D0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -F0   73-3302-03   -E0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -F0   73-3302-03   -F0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -F0   73-3302-03   -G0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
GE-SX/LH-SC=   800-03955-02   -F0   73-3302-03   -H0   ASY,ELMECH,LINE CARD,GIG-E   N/A  
Alteon   A180   B  
Alteon   A180   A  
Alteon   A180+   A  
Alteon   A180+   B  
Alteon   A180E   A  
Alteon   A180E   B  

Problem Description



The Cisco GSR Gigabit Ethernet line card and the Alteon A180 series switches whose hardware revisions match the list above will not fully interoperate. This problem may result in link resets when the products are used together.
 

Background



A combination of line noise produced by the GSR GE card and sensitivity to noise in the Alteon switch results in loss of clocking on the link under high traffic conditions. Root cause of the failure is unknown at this time.  

Problem Symptoms



Cisco:
This problem can be detected on the Cisco GSR by an increase in the crc counter in the show interface output. Link flaps may also occur as a result of the failure.

Alteon:
This problem can be detected on the Alteon switches by large increases in the port link (/stat/port x/link) and dot3StatsInternalMacReceiveErrors counters(/stat/port x/ether), where x is the port connected to Cisco GSR.  

Workaround/Solution



This problem can be resolved by upgrading either the Cisco GSR Gigabit Ethernet line card or the Alteon A180 series switch to a later revision.  

RCN



RCN Description
E000878   OIBU:GSR,1GE line card: Improve Oscillator jitter.  

DDTS



DDTS

Description
CSCdp07364   Alteon and GSR GIGe Interop issue  

How To Identify Hardware Levels



Use the show diag slot command to view specific hardware information for an Gigabit Ethernet line card installed in your system. Following is a portion of a screen snapshot of the show diag slot command for a Gigabit Ethernet line card installed in slot 9:.

router# show diags 9
SLOT 9 (RP/LC 9 ):1 Port Gigabit Ethernet
MAIN:type 43, 800-3955-02 rev A0 dev 0
HW config:0x00 SW key:00-00-00  

MFG Deviation  


Line cards marked with deviation D99-3971 or D99-4042 have been modified to correct this problem and are not affected regardless of revision. To view the deviation number of a linecard, use the show diag command. The output of a sample show diag screen snapshot is shown below for reference:

SLOT 4 (RP/LC 4 ): 1 Port Gigabit Ethernet
MAIN: type 43, 800-3955-02 rev F0 dev 993971
HW config: 0x00 SW key: FF-FF-FF  

Upgrade Program


12000 GE/Alteon Interoperability Upgrade Program

If you have any questions concerning the upgrade program, you can e-mail upgrades-request@cisco.com.

Note: Fields marked with an asterisk (*) are required fields.

Company Information
*Organization
*Address
Address_line2
*City
*State/Province
*ZIP/Postal Code
Country
Product
Product *Quantity
GE-SX/LH-SC
Contact Information
*First Name
*Last Name
*Phone 1 Ext.
Fax 1 Ext.
*Internet E-Mail
Please use the following format: user@domain.com
*Upgrade Order Reference Number
Please provide a number that you can use when inquiring about order status
*Serial Numbers of Affected Units 2
  • For phone and fax, include 011 and the country code outside North America.
  • When entering more than one serial number in the serial number text entry field, be sure to type a comma between each serial number to separate them.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) at (800) 553-24HR, (408) 526-7209, or send e-mail to tac@cisco.com