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Cisco TrafficDirector

Field Notice: File Permission and Logging Problems with TrafficDirector 5.3 for Solaris


December 8, 1998



Products Affected

TrafficDirector 5.3 for Solaris

Problem Description

Problem #1: When CiscoWorks for Switched Internetworks (CWSI) 2.2 for Solaris is installed, some of the file and directory permissions are in correctly set for TrafficDirector 5.3.

Problem #2: Logging is disabled by default in the TrafficDirector 5.3 release. As a result, no data is logged in to the database.

Background

Problem #1: TrafficDirector 5.3 for Solaris directories and files have incorrect permissions. This results in the user being unable to add a switch or agent to TrafficDirector, edit the property file for a switch or agent, or use the reports directory.

This defect is logged in bug ID CSCdk71367 (registered customers only) . If you are a registered CCO user and you have logged in, you can view bug details.

Problem #2: Logging is disabled by default in TrafficDirector 5.3 for Solaris. When the user enables logging in the property files and installs it to an agent or a switch, no data is logged in the database and all reports generate an error stating that there is no data in the database.

This defect is logged in bug ID CSCdk71381 (registered customers only) . If you are a registered CCO user and you have logged in, you can view bug details.

Problem Symptoms

Problem #1: If users attempt to add the switch or agent, they get one of the following error messages: "Error writing switch" or "Error writing agent"

If users attempt to edit a property file then save or apply the edits, they get the following error message: "Error writing entry"

Problem #2: When the user enables logging from the property files, an error message indicating that no data was found in the database is generated.

Workaround/Solution

Problem #1: For those customers that have received TrafficDirector 5.3 for Solaris before this problem was found, please follow the steps below to correct the permission problems with usr and reports:

  1. Login or su to "root"

  2. Type cd $NSHOME

  3. Type chmod 777 usr

  4. Type cd usr

  5. Type chmod a+w *

  6. Return to the user account.

To fix the permissions problem with the reports directory, do the following:

  1. Login or su to "root"

  2. Type cd $NSHOME

  3. Type chmod 777 usr

    Note:? $NSHOME here is also $CWSI home.

The fix has been applied to the software CD currently shipping. Cisco believes that only a small number of customers will experience this problem.

Problem #2: For customers who have received CWSI Campus 2.2 before the problem was found, follow these steps to correct the logging problems:

  1. Type cd $NSHOME/usr

  2. Type mv logging.off logging.on

Both of these problems has been fixed in the currently shipping CW2K Solaris CD.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods: