The Computer Telephony Integration Object Server (CTIOS) version 7.2
installation fails on Microsoft Windows 7 or Windows Vista, and this error
message appears: JRE.EXE stoped working. This
document discusses how to troubleshoot the issue.
Cisco recommends that you have knowledge of these topics:
The information in this document is based on these software and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
The CTIOS 7.2 installation fails on Windows 7 or Windows Vista and this
jre.exe stoped working
The issue occurs because Windows 7 and Windows Vista are not supported
with CTIOS version 7.2. Windows Vista support is only available in CTIOS
version 7.5 and later. Windows 7 support is only available in CTIOS version 8.x
and later. Refer to
and System Software Specification - Cisco Unified Intelligent Contact
Management Cisco Unified Contact Center Enterprise & Hosted Editions
Release 7.2(x) for more information.