How to Upload Media Files to a Different Path Instead of the Default Path in CVP Media Server

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Updated:December 5, 2017
Document ID:212522

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    Introduction

    This document describes how to upload  media files to a different path instead of the default location path on the Cisco Customer  Voice Portal (CVP) Media Server.

    Prerequisites 

    Requirements

      

    Cisco recommends that you have knowledge of these topics:

    • Unified Customer Voice Portal (CVP) 

    Components Used

      

    The information in this document is based on these software and hardware versions:

    • CVP 11.5

    The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

    Problem 

    When CVP is installed in the D:  drive the default installation installs all the media files in D:/ <media file root directory>, However,  when tools like Cisco Unified Contact Center Management (CCMP) is used to upload media files using the CVP provided REST APIs to create media file, the CVP uploads the files to C: <media file root directory>.

    Recommended Action

    Update the config file <inastallation drive>:\cisco\cvp\conf\orm.properties.

    Parameter: mediaserver.root.dir = <Base Path of IIS Media Server>

    For example:

    To upload media files to D:/intepub/wwwroot path

    Use : mediaserver.root.dir = D:/intepub/wwwroot path

    More information on:

    CSCvc65944  REST API to create Media files always creates files in C: even if CVP is installed in D:

    TAC Authored

    Contributed by Cisco Engineers

    • Ramiro Amaya
      Cisco TAC Engineer
    • Raghavan Ranganathan
      Cisco TAC Engineer

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