Contents

Introduction

Prerequisites

Requirements

Components Used

Problem Summary

Solution

Introduction

This document describes how to troubleshoot a Cisco Customer Voice Portal (CVP) Voice XML (VXML) Server Application badfetch error.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

- Cisco Customer Voice Portal (CVP)

- Cisco VXML Server Applications

- Cisco Call Studio

- Cisco Unified Contact Center Enterprise (UCCE)

Components Used

The information in this document is based on these software versions:

- CVP Server 9.x and above

- UCCE 9.x and above

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Problem Summary

Some calls fail and the VXML application activity logs show that its due to badfetch errors.

Error Message:

VXML application activity logs shows 'badfetch' error.

Solution

Possible solution: add the VoiceXML property 'fetchtimeout' to the root document

1. In Unified Call Studio, right click on the desired project and choose Properties.

2. Click on Call Studio - Root Doc Settings.

3. Under VoiceXML Property enter fetchtimeout, and under Value enter the desired timeout. For example for 60 seconds enter "60s".