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Cisco Unified Contact Center Express

Finesse Support for 89xx/99xx Phones and Multi-lines Configuration

Document ID: 117651

Updated: Jun 05, 2014

Contributed by Cisco TAC Engineers.

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Introduction

This document describes support information for Cisco 89xx/99xx Phones. It also provides details in regards to support for a multi-lines device configuration in different versions of Finesse.

Finesse Support for 89xx/99xx Phones and Multi-lines Configuration

There are different interpretations for the support of 89xx/99xx phones and multi-lines support in Finesse 9, 10, and 10.5. This document clarifies the support available for these versions.

Finesse 9 and 10 - Versions Released

The main support points are:

  • Cisco 89xx/99xx phones are supported.         
  • A specific configuration on Unified Contact Center Enterprise (UCCE) and Cisco Unified Communications Manager (CUCM) needs to be completed for 89xx/99xx phones. UCCE multi-lines configuration is required by UCCE in order to support 89xx/99xx phones, but it does not mean Finesse supports multi-lines.
  • Officially, only ONE line is supported and TWO lines (multi-lines) is NOT supported.
  • In Finesse documents, it is emphasized that Finesse only supports ONE line for all 89xx/99xx phones and multi-lines are NOT supported. 

Finesse 10.5 - Version Not Released

The main support points are:

  • Multi-lines (TWO lines) support could be a Finesse feature, but is not yet committed.
  • Cisco 89xx/99xx phones will be supported, most likely with up to TWO lines.
  • Configuration and caveats for TWO line support will be documented. 
  • Documents for Finesse 10.5 will be updated to include phone type and multi-lines support.

In summary, in Finesse 9 and 10, Cisco supports 89xx/99xx phones, but does not support multi-lines. For Finesse 10.5, Cisco is working on multi-lines (TWO line) support.

Updated: Jun 05, 2014
Document ID: 117651