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Cisco Unified Contact Center Enterprise

SNMP Service Reinstallation

Document ID: 116180

Updated: Jun 19, 2013

Contributed by Aashish Gupta, Cisco TAC Engineer.

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Introduction

This document describes how to reinstall Cisco Simple Network Management Protocol (SNMP) service. This document applies to Cisco Contact Center SNMP.

Reinstall the Cisco SNMP Service

  1. Discontinue the Contact Center SNMP Management service.
  2. Set the startup type to "disabled."
  3. In a Windows command prompt, enter cccsnmpmgmt.exe - remove in the "icm\bin" folder to remove the service.
  4. Set the Windows SNMP service type to "automatic."
  5. Start the Windows SNMP service.
  6. Once the Cisco SNMP is completely uninstalled, copy the folder from the "c:\icm\snmp" location of a known functional machine and send it to a machine that is not functional.
  7. In a Windows command prompt, enter cccsnmpmgmt.exe -install in the "icm\bin" folder to install the Cisco Contact Center SNMP (CCCSNMP) service.
  8. Once the service is reinstalled, set the CCCSNMP service startup type to "automatic" and start the service. This automatically disables the Windows SNMP service.

Related Information



Updated: Jun 19, 2013
Document ID: 116180