Cisco Unified Contact Center Enterprise

Performance Monitoring Settings and Collection Process Used to Troubleshoot the Windows Platform

Document ID: 116164

Updated: Jun 28, 2013

Contributed by Jason Hutchinson, Cisco TAC Engineer.



This document describes how to use the Performance Monitoring (Perfmon) settings and collection process in order to troubleshoot complex issues with the Windows platform. Cisco recommends that you have knowledge of the Windows operating system.


Certain issues require an in-depth analysis of the Windows platform. These issues might require that you collect a comprehensive Perfmon in order to properly troubleshoot them.


Use Windows Server Tracing in order to run Perfmon and troubleshoot the problem.

  1. Permanently disable all screen savers.
  2. Click Start, click Run, enter Perfmon, and click OK.
  3. Expand Performance Logs and Alerts.
  4. Highlight Counter Logs and right-click in the right pane to open a menu.
  5. From this menu, choose New Log Settings, name the new log, and click OK.
  6. Click Add Counters. Verify that the correct computer is selected in the Select counters objects from computer drop-down list.
  7. Choose the Performance Objects and add the Select counters from the drop-down list for these items:
    •    Memory
                       Available MB
                       Available KB
                       Committed Bytes (in MB)
                       Page Faults/Sec
    •    System
                       Processor Queue Length
    •    Processor
                      % Processor Time (for each CPU installed)
    •    Physical Disk     
                      Avg Disk Queue Length
                       % Disk Time
                       % Idle Time
    •    Paging File        
                      % Usage
    •    Network Interface
                      Bytes Total
                      Output Queue Length
    •   * Process (for example, ctiserver.exe and opc.exe)
                       % Processor Time
                       Private Bytes (in MB)
                       Page Faults/Sec
                       IO Write Bytes/Sec (in KB)
                       IO Write Operations/Sec
                       Working Set (in MB)
                       Handle Count

  8. Set the Interval for every 15 seconds.
  9. Click the Log Files tab and set the Log file type to Binary Circular File.
  10. Configure a Limit of 2GB. Ensure that there is enough disk space to accommodate the Log file.
  11. Click the Schedule tab, and set the schedule for Stop Log- Manually and Start Log- Manually.
Updated: Jun 28, 2013
Document ID: 116164