With Cisco Unified Contact Center Enterprise 8.x, in a CTIOS agent
desktop, the CTIOS desktop comes to the forefront when the agent receives a
call. This document provides information about how to make the CTIOS desktop
stay in the background when a call comes in.
There are no specific requirements for this document.
The information in this document is based on the Cisco Unified Contact
Center Enterprise 8.x.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
With Cisco Unified Contact Center Enterprise 8.x, when a CTIOS agent
receives a call, the CTIOS desktop comes to the forefront. If you need to make
the CTIOS desktop stay in the background, perform the procedure mentioned in
This is possible with the help of the MainScreen key,
which is located at [HKEY_LOCAL_MACHINE\SOFTWARE\ Cisco Systems,
EnterpriseDesktopSettings\All Desktops\ ScreenPreferences\
Name\MainScreen]. This includes registry values that define the
behavior of softphone windows and icons in response to an incoming call.
These are the lists of the registry values for the MainScreen
Registry Value Name
When enabled (1), the softphone window is raised above all
other windows when a BeginCallEvent occurs.
When enabled (1), the softphone icon on the taskbar flashes
when a BeginCallEvent occurs.
Controls whether the Record button is enabled on the Agent and
Supervisor Softphones (0 = disabled, 1 = enabled).
Controls how often (in seconds) the Agent and Supervisor
Softphones update time-in-state agent statistics.
In order to make the CTIOS desktop stay in the background, you need to
set the BringToFrontOnCall to zero (0). By default, this value
is set to 1, which brings the CTIOS desktop to the forefront when the call
Also, refer to
OS System Manager Guide for Cisco Unified ICM/Contact Center Enterprise &