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Cisco Unified Contact Center Enterprise

Cisco Unified Contact Center Enterprise FAQ

Cisco - Cisco Unified Contact Center Enterprise FAQ

Document ID: 113416

Updated: Jan 24, 2012

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Introduction

This document provides answers to some of the frequently asked questions in Cisco Unified Contact Center Enterprise (UCCE).

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Q. How can I find the number of users in Cisco Unified Contact Center Enterprise?

A. You can try these to find the number of users in UCCE:

  • In order to find the list of users in the UserListTool, use this command:

    select count(*)as Users from User_Group Where CustomerDefinitionID > 0
  • In order to find the list of Agents, use this command:

    select count(*)as Agents from t_Agent where SupervisorAgent = 'N'
    
  • In order to find the list of Supervisors, use this command:

    select count(*)as Supervisors from t_Agent where SupervisorAgent = 'Y'
    

Q. Is UCCE 8.0 and 8.5 SIP dialer supported with Cisco Unified Border Element (CUBE)?

A. No, UCCE 8.0 and 8.5 SIP dialer is not supported with CUBE. Refer to Cisco bug ID CSCtr46083 ( registered customers only) .

Q. Does UCCE 8.5 support SQL 2005?

A. With UCCE 8.5, SQL 2005 with SP3 is supported. For more information, refer to Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM/ Contact Center Enterprise & Hosted Release 8.5(x).

Related Information

Updated: Jan 24, 2012
Document ID: 113416