Advisory ID: cisco-sa-20100922-cucmsip
For Public Release 2010 September 22 16:00 UTC (GMT)
Cisco Unified Communications Manager contains two denial of service (DoS) vulnerabilities that affect the processing of Session Initiation Protocol (SIP) messages. Exploitation of these vulnerabilities could cause an interruption of voice services.
To address these vulnerabilities, Cisco has released free software updates. There is a workaround for these vulnerabilities.
This advisory is posted at http://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20100922-cucmsip.
Note: Cisco IOSÂ® Software is also affected by the vulnerabilities described in this advisory. A companion advisory for Cisco IOS software is available at:
Note: The September 22, 2010, Cisco IOS Software Security Advisory bundled publication includes six Cisco Security Advisories. Five of the advisories address vulnerabilities in Cisco IOS Software and one advisory addresses vulnerabilities in Cisco Unified Communications Manager. Each advisory lists the releases that correct the vulnerability or vulnerabilities detailed in the advisory. The table at the following URL lists releases that correct all Cisco IOS Software vulnerabilities that have been published on September 22, 2010, or earlier:
Individual publication links are in "Cisco Event Response: Semiannual Cisco IOS Software Security Advisory Bundled Publication" at the following link:
The following products are affected by the vulnerabilities that are described in this advisory:
- Cisco Unified Communications Manager 6.x
- Cisco Unified Communications Manager 7.x
- Cisco Unified Communications Manager 8.x
Administrators of systems that are running Cisco Unified Communications Manager versions 6.x, 7.x and 8.x can determine the software version by viewing the main page of the Cisco Unified Communications Manager Administration interface. The software version can also be determined by running the show version active command via the command-line interface.
Cisco Unified Communications Manager version 4.x is not affected by these vulnerabilities. No other Cisco products are currently known to be affected by these vulnerabilities.
Cisco Unified Communications Manager is the call processing component of the Cisco IP Telephony solution that extends enterprise telephony features and functions to packet telephony network devices such as IP phones, media processing devices, VoIP gateways, and multimedia applications.
Cisco Unified Communications Manager contains two DoS vulnerabilities that involve the processing of SIP messages. Each vulnerability is triggered by a malformed SIP message that could cause a critical process to fail, which could result in the disruption of voice services. All SIP ports (TCP ports 5060 and 5061 and UDP ports 5060 and 5061) are affected.
The first SIP DoS vulnerability is documented in Cisco Bug ID CSCta31358 ( registered customers only) and has been assigned the CVE identifier CVE-2010-2835. This vulnerability is fixed in Cisco Unified Communications Manager versions 6.1(5), 7.0(2a)su3, 7.1(3b)su2, 7.1(5) and 8.0(1). The corresponding IOS defect is CSCta20040.
The second SIP DoS vulnerability is documented in Cisco Bug ID CSCtf14987 ( registered customers only) and has been assigned the CVE identifier CVE-2010-2834. The second vulnerability is fixed in Cisco Unified Communications Manager versions 6.1(5)SU1, 7.1(5) and 8.0(2). The corresponding IOS defect is CSCtf72678.
Cisco has provided scores for the vulnerabilities in this advisory based on the Common Vulnerability Scoring System (CVSS). The CVSS scoring in this Security Advisory is done in accordance with CVSS version 2.0.
CVSS is a standards-based scoring method that conveys vulnerability severity and helps determine urgency and priority of response.
Cisco has provided a base and temporal score. Customers can then compute environmental scores to assist in determining the impact of the vulnerability in individual networks.
Cisco has provided an FAQ to answer additional questions regarding CVSS at:
Cisco has also provided a CVSS calculator to help compute the environmental impact for individual networks at:
Successful exploitation of the vulnerabilities that are described in this advisory could result in the interruption of voice services. Cisco Unified Communications Manager will restart the affected processes, but repeated attacks may result in a sustained DoS Condition.
When considering software upgrades, also consult http://www.cisco.com/go/psirt and any subsequent advisories to determine exposure and a complete upgrade solution.
In all cases, customers should exercise caution to be certain the devices to be upgraded contain sufficient memory and that current hardware and software configurations will continue to be supported properly by the new release. If the information is not clear, contact the Cisco Technical Assistance Center (TAC) or your contracted maintenance provider for assistance.
Cisco Unified Communication Manager Version
Note: The recommended releases listed in the table above are the latest Cisco Unified Communications Manager versions available at the publication of this advisory, and each release includes software fixes for all the vulnerabilities described in this advisory.
Cisco Unified Communications Manager software can be downloaded at the following link:
For customers who do not use SIP in their environment, there is a workaround for these vulnerabilities. Cisco Unified Communication Manager versions 6.1(4), 7.1(2) and 8.0(1) introduced the ability to disable SIP processing. SIP processing is enabled by default. Use the following instructions to disable SIP processing:
Step 1: Log into the Cisco Unified CM Administration web interface.
Step 2: Navigate to System > Service Parameters and select the appropriate Cisco Unified Communications Manager server and the "Cisco CallManager" service.
Step 3: Change the "SIP Interoperability Enabled" parameter to False, and click Save.
Note: For a SIP processing change to take effect, the Cisco CallManager Service must be restarted. For information on how to restart the service, refer to the "Restarting the Cisco CallManager Service" section of the document at:
It is possible to mitigate these vulnerabilities by implementing filtering on screening devices and permitting access to TCP ports 5060 and 5061 and UDP ports 5060 and 5061 only from networks that require SIP access to Cisco Unified Communications Manager servers.
Additional mitigations that can be deployed on Cisco devices in the network are available in the companion document "Cisco Applied Mitigation Bulletin: Identifying and Mitigating Exploitation of the Multiple Vulnerabilities in Cisco Voice Products", which is available at the following location:
Cisco has released free software updates that address these vulnerabilities. Prior to deploying software, customers should consult their maintenance provider or check the software for feature set compatibility and known issues specific to their environment.
Customers may only install and expect support for the feature sets they have purchased. By installing, downloading, accessing or otherwise using such software upgrades, customers agree to be bound by the terms of Cisco's software license terms found at http://www.cisco.com/en/US/docs/general/warranty/English/EU1KEN_.html , or as otherwise set forth at Cisco.com Downloads at http://www.cisco.com/public/sw-center/sw-usingswc.shtml .
Do not contact email@example.com or firstname.lastname@example.org for software upgrades.
Customers with contracts should obtain upgraded software through their regular update channels. For most customers, this means that upgrades should be obtained through the Software Center on Cisco's worldwide website at http://www.cisco.com.
Customers whose Cisco products are provided or maintained through prior or existing agreements with third-party support organizations, such as Cisco Partners, authorized resellers, or service providers should contact that support organization for guidance and assistance with the appropriate course of action in regards to this advisory.
The effectiveness of any workaround or fix is dependent on specific customer situations, such as product mix, network topology, traffic behavior, and organizational mission. Due to the variety of affected products and releases, customers should consult with their service provider or support organization to ensure any applied workaround or fix is the most appropriate for use in the intended network before it is deployed.
Customers who purchase direct from Cisco but do not hold a Cisco service contract, and customers who purchase through third-party vendors but are unsuccessful in obtaining fixed software through their point of sale should acquire upgrades by contacting the Cisco Technical Assistance Center (TAC). TAC contacts are as follows.
- +1 800 553 2447 (toll free from within North America)
- +1 408 526 7209 (toll call from anywhere in the world)
- e-mail: email@example.com
Customers should have their product serial number available and be prepared to give the URL of this notice as evidence of entitlement to a free upgrade. Free upgrades for non-contract customers must be requested through the TAC.
Refer to http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html for additional TAC contact information, including localized telephone numbers, and instructions and e-mail addresses for use in various languages.
The Cisco PSIRT is not aware of any public announcements or malicious use of the vulnerabilities described in this advisory.
All vulnerabilities described in this advisory were discovered as a result of internal testing conducted by Cisco.
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A stand-alone copy or Paraphrase of the text of this document that omits the distribution URL in the following section is an uncontrolled copy, and may lack important information or contain factual errors.
This advisory is posted on Cisco's worldwide website at :
In addition to worldwide web posting, a text version of this notice is clear-signed with the Cisco PSIRT PGP key and is posted to the following e-mail and Usenet news recipients.
Future updates of this advisory, if any, will be placed on Cisco's worldwide website, but may or may not be actively announced on mailing lists or newsgroups. Users concerned about this problem are encouraged to check the above URL for any updates.
Initial public release