Advisory ID: cisco-sa-20041111-csa
For Public Release 2004 November 11 16:00 UTC (GMT)
Cisco Security Agent (CSA) provides threat protection for server and desktop computing systems, also known as endpoints. It identifies and prevents malicious behavior, thereby eliminating known and unknown security risks.
A vulnerability exists in which a properly timed buffer overflow attack may evade the protections offered by CSA. The system under attack must contain an unpatched underlying vulnerability in system software that CSA is configured to protect. Another prerequisite for the attack is that a user must be interactively logged in during the attack.
This advisory is posted at
Cisco is making patches available for CSA versions 4.0 free of charge, to correct the problem.
This section provides details on affected products.
The following products are affected:
- Cisco Security Agent versions up to and excluding 4.0.3 build 728
- Cisco Security Agent 3.x versions
- Okena Stormwatch 3.x versions
- Cisco Security Agent for CallManager versions up to and excluding 4.0.3 build 728
Determining the version of the CSA client
To determine which version of CSA is running on client machines simply right click on the CSA icon in the task bar. On the pop-up menu, selecting About ... will display the version number of the agent.
Determining the version on the CSA Management Console
To determine which version of CSA you are running:
- Log on to the Management console for Cisco Security Agent on your CiscoWorks server:
- Select VPN/Security Management Solution > Management Center > Security Agents, and then click the Security Agents tab.
This will launch the Management Center for Cisco Security Agents. Within the browser window, locate the tab in the center marked Help and click on the sub-item labeled About. The version of the Cisco Security Agents should show up in a pop-up window containing text similar to Management Center for Cisco Security Agents V4.0-1 build 540
No other Cisco products are currently known to be affected by these vulnerabilities.
CSA versions prior to 126.96.36.1998 contain a vulnerability in the buffer overflow handling code allowing for the evasion of the protections offered by CSA. The evasion is timing dependent, where the second of two closely spaced overflow attacks is not processed by CSA.
In a vulnerable release a buffer overflow will trigger the Overflow heuristic, generating a query to the user. This query has a countdown timer of 5 minutes after which the default action of "Terminate" is taken in the event that the user does not make a selection. A second or subsequent buffer overflow attack that is received during this countdown period will not be trapped by CSA.
The result is that a sequence of two buffer overflow attacks in quick succession can result in the second bypassing CSA protection. If the attack is targeted at a vulnerable unpatched system process privileged access may result.
Agents prior to 188.8.131.528 are not affected if a user is not logged in or if the hidden GUI option is in effect. Under these circumstances the agent knows that there is no user to respond to a query message. Because of this, the agent immediately takes the default action to terminate the process thus preventing the opportunity to evade the protection provided by CSA.
This has been documented in Cisco Bug ID CSCef96160 (registered customers only).
Cisco has provided scores for the vulnerabilities in this advisory based on the Common Vulnerability Scoring System (CVSS). The CVSS scoring in this Security Advisory is done in accordance with CVSS version 2.0.
CVSS is a standards-based scoring method that conveys vulnerability severity and helps determine urgency and priority of response.
Cisco has provided a base and temporal score. Customers can then compute environmental scores to assist in determining the impact of the vulnerability in individual networks.
Cisco has provided an FAQ to answer additional questions regarding CVSS at
Cisco has also provided a CVSS calculator to help compute the environmental impact for individual networks at
The integrity of the system which CSA is protecting may be compromised via privileged access which may be gained if patches for underlying system software vulnerabilities have not been applied.
Environments in which CSA is being used should ensure that they are running version 184.108.40.2068 or later with a minimum of the default desktop or default server policy enabled.
Customers running Cisco Security Agent for CallManager should ensure that they are running version CiscoCM-CSA-220.127.116.118-1.1.9 or later.
Placing the agents into hidden user interface mode will cause agents to defeat this attack technique. This is configurable via the CSA Management Console by selecting No user interaction in all applicable groups for Microsoft Windows clients.
Cisco has made free software available to address this vulnerability for affected customers. Prior to deploying software, customers should consult their maintenance provider or check the software for feature set compatibility and known issues specific to their environment.
Customers may only install and expect support for the feature sets they have purchased. By installing, downloading, accessing or otherwise using such software upgrades, customers agree to be bound by the terms of Cisco's software license terms found at http://www.cisco.com/public/sw-license-agreement.html, or as otherwise set forth at Cisco.com Downloads at http://www.cisco.com/public/sw-center/sw-usingswc.shtml.
Do not contact either "firstname.lastname@example.org" or "email@example.com" for software upgrades.
Customers with contracts should obtain upgraded software through their regular update channels. For most customers, this means that upgrades should be obtained through the Software Center on Cisco's worldwide website at http://www.cisco.com.
Customers whose Cisco products are provided or maintained through prior or existing agreement with third-party support organizations such as Cisco Partners, authorized resellers, or service providers should contact that support organization for guidance and assistance with the appropriate course of action in regards to this advisory.
The effectiveness of any workaround or fix is dependent on specific customer situations such as product mix, network topology, traffic behavior, and organizational mission. Due to the variety of affected products and releases, customers should consult with their service provider or support organization to ensure any applied workaround or fix is the most appropriate for use in the intended network before it is deployed.
Customers who purchase direct from Cisco but who do not hold a Cisco service contract and customers who purchase through third-party vendors but are unsuccessful at obtaining fixed software through their point of sale should get their upgrades by contacting the Cisco Technical Assistance Center (TAC). TAC contacts are as follows.
- +1 800 553 2447 (toll free from within North America)
- +1 408 526 7209 (toll call from anywhere in the world)
- e-mail: firstname.lastname@example.org
Have your product serial number available and give the URL of this notice as evidence of your entitlement to a free upgrade. Free upgrades for non-contract customers must be requested through the TAC.
Refer to http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml for additional TAC contact information, including special localized telephone numbers and instructions and e-mail addresses for use in various languages.
The Cisco PSIRT is aware of discussion of this vulnerability in a closed forum.
Customers running CSA should be aware that exploits do exist which could be used to exploit unpatched system software on machines where vulnerable versions of CSA are running.
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A stand-alone copy or Paraphrase of the text of this document that omits the distribution URL in the following section is an uncontrolled copy, and may lack important information or contain factual errors.
This advisory is posted on Cisco's worldwide website at http://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20041111-csa .
In addition to worldwide web posting, a text version of this notice is clear-signed with the Cisco PSIRT PGP key and is posted to the following e-mail and Usenet news recipients.
- email@example.com (includes CERT/CC)
Future updates of this advisory, if any, will be placed on Cisco's worldwide website, but may or may not be actively announced on mailing lists or newsgroups. Users concerned about this problem are encouraged to check the above URL for any updates.
Corrected URL in Summary section.
Updated affected products and fixed software to include CSA agent fix on Cisco CallManager.
Initial public release.