Understand the Different Webex Webinar Template Levels

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Updated:October 11, 2023
Document ID:221074

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    Introduction

    This document describes how to modify Webinar templates on the user and site level.

    Problem

    Once creating a Webinar, the user can modify: Email messages > Customize Email Template > Customize webinar email templates > Follow Up > Webinar cancellation/Cancel attendee invitation and modify Webinar cancellation_1 email template. Once the user cancels the webinar, the Webinar cancellation_1 email template is not sent.

    Webinar Schedule Meeting

    Webinar Follow Up Template

    Solution

    There are two levels of Webinar: user level, and site level. When modifying the Webinar Cancellation template, this is on the webinar level. Webinar user level templates are only for removing attendees from a webinar. When you remove an attendee in the image, Webinar cancellation_1 email template is sent to the removed attendee.

    Webinar Attendee List

    To modify the email when canceling a webinar, the user needs to modify the webinar template on the site level:

    Webinar Site Level Navigation

    Site Level Webinar Follow Up Template

    Additional Notes

    Cancel emails on the Webinar user level are only sent if an invitation email is sent first. It is not necessary to send cancel email since attendee never received the invite email. Email templates on Site level are not enabled for users by default. To enable, you must contact your Webex Account Manager at Customize Email Templates .

    Revision History

    Revision Publish Date Comments
    1.0
    11-Oct-2023
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    • Jadda Jenkins
      Technical Consulting Engineer

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