Deploy and Use of Webex Call Integration with Microsoft Teams

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Updated:June 8, 2023
Document ID:220504

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    Introduction

    This document describes how to deploy the Webex Calling integration with Microsoft Teams and explains common issues of this deployment.

    Prerequisites

    Requirements

    Cisco recommends that you have knowledge of these topics:

    • Webex Control Hub.
    • Microsoft Admin Center.

    Components Used

    The information in this document is based on these software and hardware versions:

    • Webex Control Hub with Webex Calling subscription.
    • Office 365 E3 licensing.
    • Webex app for Windows 43.5.0.26155 (64-bit)
    • Microsoft Teams for Windows 1.6.00.11166 (64-bit)

    The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command. 

    Deployment

    Teams Admin Center

    To activate the Webex app, navigate to admin.teams.microsoft.com  > Teams apps > Manage apps. Search for and select the Webex Call app.

    Webex Call AppWebex Call app

      

    In the Webex Call status setting, slide the toggle from Blocked to Allowed.

    StatusStatus

    Next, set the Webex Call to Allow under permission policies to make it available to users. To do so, navigate to Teams apps > Permission policies and choose the default policy or create a new one.

    Permission PoliciesPermission policies

    Select Third-party apps drop-down menu, then choose Allow specific apps and block all others.

    Allow AppsAllow apps

    Drop-down Menudrop-down menu

    Under Add apps, select Allow apps.

    Allow AppsAllow apps

    Search for Webex Call, click Add.

    Add AppAdd app

    Make sure Webex Call is listed in Apps to add and click Allow to return to the policy settings.

    Apps to AddApps to add

    In the policy settings, click Save to apply the changes.

    Apply ChangesApply changes

    It can take a few hours for changes to take effect, click Confirm to acknowledge the final prompt.

    Confirm ButtonConfirm button

    Install Webex Call for Teams users and choose the order you want it to appear. Navigate to Teams apps > Setup policies. Choose the default policy or create a new one.

    Setup PoliciesSetup policies

    Locate Installed apps, click on Add apps. 

    Add AppsAdd apps

    In the Add installed apps menu, search Webex Call and click Add.

    Search Webex CallSearch Webex Call

    Make sure Webex Call is listed in Apps to add and click Add to return to the policy settings.

    Add AppAdd app

    Locate Pinned apps, click on Add apps button.

    Add AppsAdd apps

    In the Add installed apps menu, search Webex Call and click Add.

    Search Webex CallSearch Webex Call

    Make sure Webex Call is listed in Apps to add and click Add to return to the policy settings.

    Add AppAdd app

    Webex Call  is now present in the app bar and can be move with Move up and Move down buttons. Click Save.

    Pinned AppsPinned apps

    It can take a few hours for changes to take effect, click Confirm to acknowledge the prompt and apply the change.

    Confirm ButtonConfirm button

    Optional

    Disable the Built-in Calling Option and Make Webex Call the Only Option

    If there are Microsoft Teams Calling plans, built-in Calling can be disabled to make Webex Call the default app. Navigate to Voice > Calling policies. Choose the default policy or create a new one. Turn Make private calls to Off, click Save to apply.

    Configure to Hide Webex App Window for Microsoft Teams users

    For organizations that have chosen to use the Webex Call integration with Microsoft Teams, the integration is the users primary interface to Webex services. See References to know more.

    User Experience

    Teams App

    Log into Microsoft Teams, in the default page locate the Webex Call button pinned in the left menu. Click Webex Call button.

    Teams AppTeams app

    It is required to sign into Webex the first time you use it or whenever you sign into Teams App, you must grant permissions to search contacts and interact with Microsoft Teams once. 

    Sign InSign In

    Confirm user password and click Sign in.

    PasswordPassword

    Provide a valid email address to authenticate to Webex App. This email address must match between Teams and Webex.

    Webex Log InWebex login

    PSTN number appear under My number section. Make a call available, Recent calls and Voicemail menu at the bottom. 

    Teams AppTeams app

    Webex App

    User needs to have both Teams and Webex app open.

    Known Issues

    After Enter a Number and Start Call Nothing Happen

    Verify user is authenticated in Webex App. 

    There is no Error Received in the Log in but still it Does not Show the Assigned Number in My number

    Email address to authenticate into Webex App must match.

    Related Information

    Revision History

    Revision Publish Date Comments
    1.0
    08-Jun-2023
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    • Josue Jonathan Vizcaino Huape
      Cisco Team Captain

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