This article is one in a series to assist in the setup, troubleshooting, and maintenance of Cisco Small Business products (formerly Linksys Business Series).
Q. I'm unable to check my voicemail on SPA962, how do I check the voicemail settings?
Note: Before following this article, make sure that the SPA-962 is registered on SPA-9000.
You need to access the SPA's Web User Interface. Check your SPA-962 IP Address by dialing the menu button followed by 9. The IP address will be displayed on the LCD screen.
Launch your browser, type http://IP_Address_of_your_SPA962 in the address field, and then press Enter.
Note: You're now ready to check the SPA-962 settings. If the web interface is asking for a username and password, this means that the unit was locked by your Provider. Please contact your respective VoIP Provider for assistance.
From the SPA IP Phone configuration utility, click the Ext 1 tab. The voicemail setting should be entered in the Mailbox ID field in the following format:
Where <line#> refers to the SPA9000 Line (1-4) of the SPA400 configuration and <User ID> must match the setting entered in the SPA400 Voicemail Users menu.
After observing that the voicemail settings are in a correct format, you may want to try rebooting the IP phone. You can reboot your IP phone by pressing the menu button then dial 12.