Cisco Small Business IP Phones

Handset on SPA922

Document ID: 109130

Updated: Dec 12, 2008



This article is one in a series to assist in the setup, troubleshooting, and maintenance of Cisco Small Business products (formerly Linksys Business Series).

Q. How do I use the handset of the SPA922?


If the handset of the phone is not working, please execute the following steps:

Step 1:
Check all the connections into the phone (5 Volt Power supply, RJ 45 Ethernet connection, and Handset cord.)

Step 2:
Check the Wall socket and confirm that AC power is available.? Try plugging another electrical device into the socket to confirm power.

Step 3:
If the phone is connected to the POE switch and not using the power adapter, make sure that the WAN port of the unit is properly connected to the POE switch and the link light on the switch is lit.? The Ethernet cable should be connected properly and known working.

Step 4:?
Make sure that the handset cord is properly aligned at the bottom of the phone and connected on the handset port.

Step 5:?
Check the registration status of the phone on the info tab of the SPA922 and make sure that it is registered.

Related Information

Updated: Dec 12, 2008
Document ID: 109130