Cisco Small Business IP Phones

Resetting the SPA901

Document ID: 108974

Updated: Dec 12, 2008



How do I reset my SPA901 to factory default?
Related Information


This article is one in a series to assist in the setup, troubleshooting, and maintenance of Cisco Small Business products (formerly Linksys Business Series).

Q. How do I reset my SPA901 to factory default?


All models of the SPA9XX Phone Series provide an option to reset on the LCD display except for the SPA901. The SPA901 uses the Interactive Voice Response (IVR) interface.

To reset the SPA901 complete the following steps:

Step 1:
Press **** (quickly press the star/asterisk key four times). Wait until you hear "Linksys / Sipura Configuration Menu"

Step 2:
Dial 73738#

Step 3:
Enter 1 to confirm.

Note: All non-default settings will be lost! This includes network and service provider data.

Step 4:
SPA prompts for confirmation. After confirming, you will hear "Option Successful"

Step 5:
Hang up and the SPA unit reboots and all configuration parameters are reset to factory default values.

Related Information

Updated: Dec 12, 2008
Document ID: 108974