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Cisco Small Business IP Phones

Encountering Poor Audio Quality

Document ID: 108717

Updated: Dec 12, 2008

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Contents

Introduction
What can I do when a flashing signal strength icon is showing on the handset's display screen?
Related Information

Introduction


This article is one in a series to assist in the setup, troubleshooting, and maintenance of Cisco Small Business products.

Q. What can I do when a flashing signal strength icon is showing on the handset's display screen?

A.

If you encounter poor audio quality using the Wireless-G Phone for Skype, check if the phone has a low wireless signal and a slow Internet connection.

Improving Signal Strength

Similar to a wireless computer, the Wireless-G Phone for Skype must obtain a good signal from the router or access point in order to have a good connection and provide good call quality. In order to check the signal strength of the Wireless-G Phone for Skype, complete this step:

Press the Power/End Call button in order to quickly exit a menu and return to the home screen where the signal strength is displayed.

If the wireless signal is low, you may:

  • Move closer to the router or access point in order to obtain a good signal, especially if the router is placed in an enclosed area.
  • Move any device that runs 2.4GHz away from the router or access point because it creates wireless interference.
  • Change the channel of the router or access point to eliminate constant wireless disconnection. If you're using a non-Cisco Small Business router, you may contact the person who set-up or manages the router or contact the router manufacturer for assistance.

Improving Internet Connection Speed

If the Internet connection speed is low, the call quality will be affected. In order to improve Internet connection speed, you may:

  • Close any file sharing program during Internet call because this type of program uses heavy bandwidth or connection speed.
  • Check the Internet connection speed by using a computer wired to the router. If the Internet connection is slow, you may adjust a setting on the router to improve the Internet connection speed. If you are using a non-Cisco Small Business router, you may contact the person who set-up or manages the router or contact the router manufacturer for further assistance.

Related Information

Updated: Dec 12, 2008
Document ID: 108717