This document describes how to recover (reset) admin passwords on Cisco
Prime Infrastructure servers. The procedure provided here is for Cisco-supplied
appliances only. There is a separate procedure for servers installed as OVAs on
There are no specific requirements for this document.
For more information on document conventions, see the
Follow these steps if the Cisco Prime Infrastructure server is a
Cisco-supplied hardware appliance. Note that you will need to have a copy of
the appliance recovery CD before beginning this procedure.
Connect to the appliance using the keyboard and monitor.
Place the recovery CD in the appliance's optical drive and reboot
the appliance. The vSphere client displays the list of boot options.
Enter 3 to select the Reset Administrator Password
(Keyboard/Monitor) boot option. The vSphere client displays a list of Admin
Enter the number shown next to the admin username for which you
want to recover (reset) the password.
Enter the new password and verify it with a second entry.
Enter Y to save your changes and reboot.