Cisco PCA Shows No Data in Network Health Overview Page

Available Languages

Updated:June 11, 2018

Document ID:213483

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Introduction

Background Information

Symptoms

Cause/Problem Description

Solution

Introduction

This document describes the problem that occurs when Cisco Prime Collaboration Assurance (PCA) shows no data in Network Health Overview Page.

Background Information

The Cisco PCA dashboards help you to monitor your network and provide near real-time information about the core Cisco Unified Communications Manager (CUCM) and TelePresence components. The dashboards enable you to monitor the system health.

For example you can view the these Dashboards:

1. Cluster Health Summary
2. Endpoint Registration Summary
3. Availability Summary
4. Alarm Dashboard
5. Utilization Monitor
6. Performance Dashboards

Symptoms

Cisco PCA does not show data in Network Health Overview Page for globaladmin user. It shows the data for other users. Issue is seen on PCA 11.0, 11.1 and PCA 11.5. See here:

Cause/Problem Description

Cisco PCA does not show data in Network Health Overview Page for globaladmin user. It shows the data for other users.

Solution

1. The PCA version used is 11.0.11.1 or 11.5.
2. Cisco PCA did not show any data in Network Health Overview Page (Monitor > System View for PCA 11.0 and 11.1) for globaladmin user.
3. Apply the workaround and back up the current globaladmin profile.
4. Rename globaladmin profile folder under this path: /opt/emms/emsam/conf/wapcontext/wap/datastore/emsam/xml/prefs/

Procedure:

[root@varusrin-pca116 ~]# cd /opt/emms/emsam/conf/wapcontext/wap/datastore/emsam/xml/prefs/
[root@varusrin-pca116 prefs]# ls -lrt
total 28
drwxr-xr-x 4 cmuser cmuser 4096 Oct  3  2017 WAP-PREF-LEVEL-org-Google
drwxr-xr-x 4 cmuser cmuser 4096 Oct  3  2017 WAP-PREF-LEVEL-org-Facebook
drwxr-xr-x 4 cmuser cmuser 4096 Oct  3  2017 WAP-PREF-LEVEL-org-Cisco
drwxr-xr-x 4 cmuser cmuser 4096 Oct  3  2017 WAP-PREF-LEVEL-org-ATT
drwxr-xr-x 4 cmuser cmuser 4096 Oct  3  2017 WAP-DEFAULT-FACTORY
drwxr-xr-x 3 cmuser cmuser 4096 Oct  7  2017 globaladmin_old
drwxr-xr-x 3 cmuser cmuser 4096 Dec 26 13:28 globaladmin
[root@varusrin-pca116 prefs]# mv globaladmin globaladmin_old
[root@varusrin-pca116 prefs]#

5. Re-login again and access Monitor > System View (PCA 11.0 and PCA 11.1) or Network Health Overview Page (PCA 11.5). Network Health Overview Page shows all the Dashlets.