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Cisco Intelligent Automation for Cloud

IAC 4.0 Error Messages Guide

Document ID: 117458

Updated: Jan 29, 2014

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Introduction

When a Cisco Process Orchestrator process fails within the Cisco Intelligent Automation for Cloud (IAC) product, a predefined error code is assigned at the point of failure and is returned so the user can quickly and accurately troubleshoot what happened. This document shows all defined Process Orchestrator error codes, along with their descriptions and possible remediations.

Before You Begin

Requirements

This information is intended to be used by Cloud Provider Technical Administrators to understand specific errors encountered during daily operation of Cisco Intelligent Automation for Cloud . If you are an end-user experiencing difficulty with a cloud service you have requested, please contact customer support with the error code and message displayed.

Components Used

This document is relevant to Cisco Intelligent Automation for Cloud version 4.0. Error codes added since 3.1.1 are marked as New.

Related Products (Optional)

This document is relevant to Cisco Intelligent Automation for Cloud version 4.0. Error codes added since 3.1.1 are marked as New.

Conventions

For more information on document conventions, refer to Cisco Technical Tips Conventions.

Error Code Schema

Error codes within IAC are categorized into the following high-level classifications:

Format Description
1xxx Cloud Portal Web Services Related Failures
2xxx General Process Failures
3xxx Unused Reserved
4xxx Unused Reserved
5xxx Miscellaneous Failures / Validation
6xxx Network-Related Failures
7xxx Cisco Server Provisioner Related Failures
8xxx Cisco UCS / Physical Server Related Failures
9xxx Hypervisor Related Failures

1000 Cloud Portal Web Services Related Failures

Error Code Related Activity Error Description Possible Remediation
1000 Update Change Request Failed to update the Cloud Portal change request Verify the task ID of the change request. Also request may contain an invalid reference to a task ID.
1001 Add Service Request Note Failed to add a note to the Cloud portal service request Verify the task ID of the change request. Also request may contain an invalid reference to a task ID.
1002 Web HTTP Request Failed to open an HTTP connection to the Cloud Portal server. Verify the request URI, request parameters, and that the agent for the desired Cloud Portal service is started.
1003 Web HTTP Request Failed nsAPI Authentication Verify the nsapi user is a member of the correct organizational unit.
1005 Update Service Request Parameter Failed to update the Cloud Portal service request Verify the task ID of the service request. Also request may contain an invalid reference to a task ID.
1006 Web HTTP Request Failed RAPI Authentication Verify the user/password of the RAPI user.
1007 Web HTTP Request RAPI Permissions Failure Verify group membership of the RAPI user.
1008 Complete Service Request Failed to mark Cloud Portal service request as complete Verify that the service request has not previously marked as complete.
1009 General Web Services Failure Failure in executing web service Verify the request URI, request parameters, and that the agent for the desired Cloud Portal service is started.
1010 SOAP Fault Detected Invalid SOAP data returned Verify the request parameters, organizational unit of requested data. If requesting action on a service request action on service item verify the action had not previously been completed. For example a service request may have already been marked as completed.
1011 Update Service Item Failed to updated requested service item.
  • Verify the organizational unit of the service item.
  • Verify the service item exists.
1012 Retrieve Service Item Data Failed to to retrieve requested service item data
  • Verify the organizational unit of the service item.
  • If a valid response is returned, but the number of records is 0, the OU of the records in the SI table may be incorrect.
1013 Create Service Item Failed to create requested service item
  • All fields included must be correctly spelled and capitalized, and the Name field is not optional.
  • Make sure there are no duplicates in the Name field - all Names must be completely unique.
1014 Update Service Item Failed to update requested service item
  • Records that do not already exist cannot be updated.
  • All fields included must be correctly spelled and capitalized, and the Name field is not optional. Fields not changes may be left out, but if the field is sent and blank, it will change the contents of the SI record to blank for that field.
  • If the dropbox location was recently changed restart the CIM File Import - Service Item agent.
1015 Delete Service Item Failed to delete request service item
  • Verify the organizational unit of the service item.
  • Verify the service item exists.
1016 Update Service Item by Discovery Table XML Failed to updated requested service items.
  • Verify the organizational unit of the service item.
  • Verify the service item exists.
  • Request may have contained malformed XML, check that item names or data do not contain special characters which can cause malformed XML. Such as <>&[]"'
1017 Submit Service Request Failed to submit Cloud Portal service request
  • Verify the agent for the desired Cloud Portal service is started.
  • Verify the name of the requested Cloud Portal service.
  • Verify the parameters for the Cloud Portal service request.
1018 Delete Service Item By Properties Could not delete Service Items Verify Service Items exist to be deleted. Verify credentials of Cloud Service Portal User.
1019 Check NSAPI Home OU NSAPI user home OU not Cloud Admin Org To correctly populate the infrastructure table the NSAPI user's home OU must match the cloud admin OU. Change the home OU to match

2000 General Process Failures

Error Code Process Name Error Description Possible Remediation
2000 Set Saved Sync Data General failure in the set saved sync data process Verify the object type does not contain any special characters.
2001 Reset Stale Sync Data General failure in the reset stale sync data process Verify the object type does not contain any special characters.
2002 Initialize Lease Management General failure in the initialize lease management process Verify the lease input parameters contain valid data.
2003 Get Stale Sync Data General failure in the get stale sync data process Verify the object type does not contain any special characters.
2004 Cloud Portal Update Service Request History General failure in the cloud portal update service request history Verify the service request exists
2005 Create Service Item Definition XML General failure in the create service item definition XML process Verify the input data does not contain any special characters which can cause malformed XML. Such as <>&[]"'
2006 Create Service Item XML General failure in the create service item XML process. Verify the input data does not contain any special characters which can cause malformed XML. Such as <>&[]"'
2007 Set Cisco PO Global Variables General failure in the set Cisco PO global variables process Verify the input data does not contain any special characters which can cause malformed XML. Such as <>&[]"'
2008 Query vSphere Powershell Install General failure in the query vSphere Powershell install process
  • Verify the user has correct permissions to query windows registry
  • Verify PowerCLI 5.1 or later is installed

4000 Miscellaneous Failures

Error Code Related Activity Error Description Possible Remediation
4002 Web HTTP Request nsAPI Authentication Failure Verify the nsapi user is a member of the correct organizational unit

5000 Miscellaneous Failures

Error Code Related Activity Error Description Possible Remediation
5000 XPATH Query Failed to find expected value
  • Verify that all parameters listed as required are present in the source XML.
  • Verify the Source XML does not contain any special characters which can cause malformed XML. Such as <>&[]"'
5001 Find Target Failed to find target Verify that a target exist which matches the specified criteria.
5002 Create Lease Requisition Failed to create a new lease requisition Verify input parameters does not contain any special characters which can cause malformed XML. Such as <>&[]"'
5003 Execute Windows PowerShell Script Failed to execute Windows PowerShell script
  • Verify script does not contain a syntax error
  • Verify username/password used to execute script.
  • If the Connect-VIServer cmdlet exists with a message that the server expectantly closed the connection verify the protocol matches the port. For example if the port is 443 the protocol should be https.
5004 Execute Windows Command Failed to execute Windows command
  • Verify command to execute
  • Verify the working directory is correct and/or exists.
5005 Execute Unix/Linux SSH Command Failed to execute SSH command
  • Verify command to execute
  • Verify the working directory is correct and/or exists.
  • Verify command line arguments
  • Verify terminal session is open and valid
5006 Invalid Target Failed to find target or target is of an invalid type.
  • Verify target name
  • Verify the type of the target matches the target of the activity
5007 Cancel Service Requisition Failed to cancel Cloud Portal service request
  • Verify the task ID of the service request
  • Verify the agent for the desired Cloud Portal service is started.
  • Verify the name of the requested Cloud Portal service.
  • Verify the parameters for the Cloud Portal service request.
5008 VM Already Exists A VM with the name already exists
  • Verify VM of the name
  • Change the name of the target VM
  • Change the name of the existing VM
5009 Ping Failed to ping IP Address
  • Verify the IP address/hostname is correct
  • Verify the target is configured to respond to ICMP request
  • A firewall may be blocking the ICMP request
5010 NS Lookup Failed to Validate Hostname
  • Verify the hostname is correct
  • Verify that host record in the DNS server is correct and exists.
  • Verify the DNS configuration of the Cisco Process Orchestrator server is correct
5011 Find Runtime Users Failed to find runtime user Verify the name of the runtime user is correct and that the runtime user exists
5012 Update Runtime User Failed to update runtime user
  • Verify the name of the runtime user is correct and that the runtime user exists
  • Verify that specified properties for the update are correct for the runtime user type
5013 Delete Runtime User Failed to delete runtime user
  • Verify the name of the runtime user is correct
  • Verify the runtime user has not already been deleted
5014 Update Target Failed to update target
  • Verify the target name is correct and exists.
  • Verify the target type is correct for the specified target
5015 Delete Target Failed to delete target
  • Verify the target name is correct and exists.
  • Verify the target has not already been deleted
5016 Invalid Power Action An invalid power action was specified A power action other than on/off/reset was requested
5100 Global Variable - Cloud Portal Drop Location Empty (Not Present) The global variable Cloud Portal Drop Location is either empty or contains and invalid value
5101 Unused    
5109 New Set VDC POD Platform Information Set VDC POD Platform Information failed Check that all the target network devices exist and can be reached.
5113 New Create VDC for vCenter Create VDC for vCenter failed Verify the vCenter exists and its status.
5114 New Create UCS Director VDC Create UCS Director VDC failed Verify UCS Director target exists.
5115 New Create OpenStack VDC Create OpenStack VDC failed Verify OpenStack target exists.
5116 New Delete Physical Server Delete Physical Server failed Verify UCS Manager Service Profile exists.
5117 New Change OpenStack State to Start Failed to Change OpenStack State to Start Verify OpenStack target.
5118 New Delete Object in PNSC Delete Object in PNSC failed. Verify PNSC target exists.
5119 New Create tenant Organization Folders Cannot create tenant Organization Folders. Verify Platform Element vCenter status.
5120 New Create Tenant Folder Alarm Cannot create Tenant Folder Alarm. Verify issues with PowerShell script.
5121 New Create tenant UCS Organization Folders Cannot create tenant UCS Organization Folders. Verify query of UCS objects.
5122 New Create LB network Cannot create LB network. Verify LB network data.
5123 New Create Enterprise Transit Network Create Enterprise Transit Network failed. Verify VLAN data.
5124 New Create VNMC Tenant for Onboard Tenant Create VNMC Tenant for Onboard Tenant failed. Verify tenant data.
5125 New Create PNSC Organization Create PNSC Organization failed. Verify platform elements data can be retrieved.
5126 New Read Table from XML Read Table from XML failed after configuration data has been retrieved from vCenter server. Check if there is enough space on the vCenter datastore.
5127 New Cancel Lease Requisition Failed to Cancel Lease Requisition. Verify HTTP request.
5128 New Remove Virtual Server Network Services Failed to Remove Virtual Server Network Services. Verify HTTP request.

6000 Network-Related Failures

Error Code Related Activity Error Description Possible Remediation
6202 New Network Discovery - Create Runtime User Network Discovery - Create Runtime User failed. Retry the activity or Cancel.
6203 New Network Discovery - Create Terminal Target Network Discovery - Create Terminal Target failed Retry the activity or Cancel.
6204 New Query XMP Credential Manager Query XMP Credential Manager failed. Retry the activity or Cancel.
6205 New Get SVS Connection Information Get SVS Connection Information failed Retry the network discovery or Cancel.
6206 New Discover Nexus 1000V Components Discover Nexus 1000V Components Failed Retry the network discovery or Cancel.
6207 New CloudSync Discovery - Image files Discover Image Files Failed Retry the Image files discovery or Cancel
6208 New Populate CloudSync Discover Intervals Populate CloudSync Discover Intervals Failed Retry populate CloudSync Discover Intervals or Cancel

7000 Cisco Server Provisioner Related Failures

Error Code Related Activity / Action Error Description Possible Remediation
7000 Create MAC Specific Provisioning Role Failed to Create MAC Specific Provisioning Role
  • Verify a role with the same name does not already exist
  • Verify role parameters are correct
7001 Delete MAC Specific Provisioning Role Failed to Delete MAC Specific Provisioning Role
  • Verify the MAC address for the role is correct
  • Verify the role has not already been deleted
7002 Operation Timed Out Operation did not complete in a timely manor. Error preforming operation or too many concurrent tasks
7003 Find MAC Specific Provisioning Roles Failed to find MAC specific provisioning role
  • Verify the MAC address for the role is correct
  • Verify the role exists
7004 Find Provisioning Role Templates Failed to find the provisioning role template
  • Verify template name is correct
  • Verify the role exists
7005 Generate Authorization APID Failed to generate a APID Verify the runtime user username/password for the Cisco Server Provisioner is correct

8000 Cisco UCS / Physical Server Related Failures

Error Code Related Activity Error Description Possible Remediation
8000 Associate UCS Service Profile Failed to associate UCS service profile Verify the service profile/server pool name is valid and exists
8001 Associate UCS VLAN To vNIC Failed to associate UCS VLAN to vNIC Verify vNIC/VLAN/Native VLAN name is valid and exists
8002 Bind Profile to Service Template Failed to bind UCS service profile to service template Verify the service profile/server pool name is valid and exists
8003 Power On Blade Failed to power on
  • Verify blade name is correct
  • Verify UCS manager can communicate with the blade
8004 Boot UCS Server Failed to boot UCS Server
  • Verify blade name is correct
  • Verify UCS manager can communicate with the blade
8005 Unused    
8006 Unused    
8007 Create UCS Service Profile from Template Failed to create UCS service profile from template Verify template name is valid and exists
8008 Delete UCS Service Profile Failed to delete UCS service profile Verify service profile name is valid and exists
8009 Disassociate UCS Service Profile Failed to disassociate UCS Service Profile Verify service profile name is valid and exists
8010 Disassociate UCS VLAN From vNIC Failed to Disassociate UCS VLAN From vNIC
  • Verify service profile name is valid and exists
  • Verify VLAN is associated with vNIC
8011 Unused    
8012 Find UCS Managed Objects Failed to find UCS managed objects Verify the runtime user username/password for the Cisco Server Provisioner is correct
8013 Unused    
8014 Unused    
8015 Unused    
8016 Get UCS Server Configuration Failed to get UCS Server configuration
  • Verify blade name is correct
  • Verify UCS manager can communicate with the blade
8017 Unused    
8018 Modify UCS Service Profile Failed to modify UCS service profile Verify service profile name is valid and exists
8019 Unused    
8020 Reset UCS Server Failed to reset UCS server
  • Verify blade name is correct
  • Verify UCS manager can communicate with the blade
8021 Shutdown UCS Server Failed to shutdown UCS server
  • Verify blade name is correct
  • Verify UCS manager can communicate with the blade
8022 Unused    
8023 New Delete Tenant or Organization Object Delete Tenant or Organization Object Failed  
8024 New Create UCS Folder Create UCS Folder Failed  
8025 New Delete UCS Folder Delete UCS Folder Failed  
8100 Blade Is Unassigned Blade is unassigned Blade does not have an assigned profile, assign a profile
8101 Blade does not exist Unable to find blade
  • Verify blade name is correct
  • Verify UCS manager can communicate with the blade
  • Verify blade is inserted into chassis

9000 Hypervisor Related Failures

Error Code Related Activity Error Description Possible Remediation
9000 Add VM Hard Disk Failed to add VM hard disk
  • Verify VM name is correct
  • Verify Datastore has enough free space for the new disk
9001 Clone VM Failed to clone the VM
  • Too many concurrent clones, wait until existing clone requests complete
  • Verify Datastore has enough free space
9002 Add VM Network Adapter Failed to add network adapter
  • Verify VM name is correct
  • Verify selected port group is not an uplink portgroup.
9003 Reconfigure VM Failed to reconfigure the VM Verify VM is in the powered off state
9004 Update VM Network Adapter Failed to update VM network adapter
  • Verify VM name is correct
  • Verify the port group name is correct and exists
  • Verify selected port group is not an uplink portgroup.
9005 Power On VM Failed to power on VM
  • Verify VM name is correct
  • Verify VM is in the powered off state
9006 Customize Linux VM Failed to customize Linux VM
  • Verify VM name is correct
  • Verify VMware tools is installed and started
9007 Query VM Network Adapters Failed to query VM network adapters
  • Verify VM name is correct
  • Verify that VM has a network adapter an is attached to a valid portgroup.
9008 Power Off VM Failed to power off VM
  • Verify VM name is correct
  • Verify VM is in the powered on state
9009 Add VM Network Adapter Failed to add network adapter to VM
  • Verify VM is in the powered off state
  • Verify selected port group is not an uplink portgroup.
9010 Query VM Network Adapters Failed to query VM
  • Verify VM name is correct
  • Verify VM full path is correct
  • Verify VM has not been moved to another folder or resource pool
9011 Query VM Devices Failed to query VM devices
  • Verify VM name is correct
  • Verify VM full path is correct
  • Verify VM has not been moved to another folder or resource pool
9012 Query VM Properties Failed to query VM properties
  • Verify VM name is correct
  • Verify VM full path is correct
  • Verify VM has not been moved to another folder or resource pool
9013 Customize Windows VM Failed to customized Windows VM
  • Verify VM name is correct
  • Verify VMware tools is installed and started
9014 Query VMs Failed to query VM
  • Verify VM name is correct
  • Verify VM full path is correct
  • Verify VM has not been moved to another folder or resource pool
9021 Update VM Hard Disk Failed to update VM hard disk Verify VM is in the powered off state
9022 Add Host Failed to add host
  • Verify vCenter can communicate with host
  • Verify host username/password is correct
9023 Remove Host Failed to remove host Verify the hostname of the host is correct
9024 Upgrade VM Tools Failed to upgrade VMware tools Verify VMware tools is installed and started
9025 Create New VM Failed to create a new virtual server
  • Verify a VM with same name does not already exist
  • Verify VM name does not contain any white space or invalid characters such as <>&[]"'
  • Verify Datastore has enough free space
9026 Delete VM Failed to delete VM.
  • Verify VM name is correct
  • Verify VM full path is correct
  • Verify VM has not been moved to another folder or resource pool
  • Verify VM is in the powered off state
9027 Enumerate Resource Pools Failed to enumerate resource pools
  • Verify resource pool name is correct
  • Verify resource pool exists
9028 Revert to Snapshot Failed to revert to snapshot
  • Verify VM name is correct
  • Verify VM full path is correct
  • Verify VM has not been moved to another folder or resource pool
  • Verify snapshot exists
9029 Create Snapshot Failed to create Snapshot
  • Verify VM name is correct
  • Verify VM full path is correct
  • Verify VM has not been moved to another folder or resource pool
  • Verify Datastore has enough free space
9030 Delete Snapshot Failed to delete snapshot
  • Verify VM name is correct
  • Verify VM full path is correct
  • Verify VM has not been moved to another folder or resource pool
  • Verify snapshot exists
9031 Enumerate Networks Failed to enumerate networks
  • Verify vCenter runtime user has correct username/password
  • Update extended target properties vSphere.PowerCLI.Password and vSphere.PowerCLI.User
  • via the Extended Properties tab of the vCenter target
9032 Enumerate Datastores Failed to enumerate datastores
  • Verify vCenter runtime user has correct username/password
  • Update extended target properties vSphere.PowerCLI.Password and vSphere.PowerCLI.User
  • via the Extended Properties tab of the vCenter target
9033 Enumerate Clusters Failed to enumerate clusters
  • Verify vCenter runtime user has correct username/password
  • Update extended target properties vSphere.PowerCLI.Password and vSphere.PowerCLI.User
  • via the Extended Properties tab of the vCenter target
9034 Enumerate Datacenters Failed to enumerate datacenters
  • Verify vCenter runtime user has correct username/password
  • Update extended target properties vSphere.PowerCLI.Password and vSphere.PowerCLI.User
  • via the Extended Properties tab of the vCenter target
9035 Enumerate Hosts Failed to enumerate VM hosts
  • Verify vCenter runtime user has correct username/password
  • Update extended target properties vSphere.PowerCLI.Password and vSphere.PowerCLI.User
  • via the Extended Properties tab of the vCenter target
9036 Query VM Templates Failed to query VM templates
  • Verify vCenter runtime user has correct username/password
  • Update extended target properties vSphere.PowerCLI.Password and vSphere.PowerCLI.User via the Extended Properties tab of the vCenter target
9037 Enter VM Host Maintenance Mode Failed to enter maintenance mode Verify all running VMs have been evacuated from the host.
9038 Shutdown Host Failed to shutdown
  • Verify hostname of the host is correct
  • Verify vCenter can communicate with host
9039 Exit VM Host Maintenance Mode Failed to exit maintenance mode
  • Verify hostname of the host is correct
  • Verify vCenter can communicate with host
9040 Apply VM Host Profile Failed to apply VM host profile
  • Verify host profile is associate with the host
  • Verify host profile name is valid and exists
9041 Associate VM Host Profile Failed to associate VM host profile Verify host profile name is valid and exists
9042 Create VM Host Profile Failed to create VM Host Profile Communication issue with vCenter or incorrect username/password for vCenter target
9043 Query Hosts Failed to query hosts Verify specified hosts name is a valid host in vCenter
9044 Unused    
9045 Unused    
9046 New Query Folder Query Folder Failed  
9047 New Query Folder Query Folder Failed  
9099 Check for VMTools VMware tools not installed Verify VMware tools is installed and started
9100 If Network Adapter not found No network adapter found VM does not have a network adapter add a network adapter
9101 New Execute Cisco UCS Director Task Task failed The task failed to make the desired setting.
9102 Unused    

System Health Error Codes

IAC Management Appliance

Validation Test

The validation test is run by issuing a query to the IAC appliance as follows.

Error Codes Possible Cause of Failure Remediation
5101 New Connected: Connection Test Passed, Validation Complete  
5102 New Not Connected: Attempt to connect to IAC Management Appliance failed Verify IAC Management Appliance details entered in Cisco Cloud Portal during the creation of the connection.

VMware vCenter Server

Connection Test

Validates VMware vCenter Server target and runtime user created in Cisco Process Orchestrator. Validates Cisco Process Orchestrator connectivity to the VMware vCenter Server target with the stored login credentials.

Failures

Error Codes Possible Cause of Failure Remediation
6101 Not Connected: Attempt to connect to VMware vCenter Server failed Verify VMware vCenter Server details entered in Cisco Cloud Portal during the creation of the connection.
6102 Not Connected: Attempt to connect to VMware vCenter Server failed Verify VMware vCenter Server login credentials provided to create the VMware vCenter Server target in Cisco Cloud Portal has access rights.

Read Test

Validates the provided login credentials has read access to the VMware vCenter Server by querying the ESXi hosts existing on the VMware vCenter Server.

Failures

Error Codes Possible Cause of Failure Remediation
6201 Connected (Read Only): VMware vCenter Server login credentials failed to read information from the VMware vCenter Server. Verify the provided VMware vCenter Server login credentials has access to appropriate objects in VMware vCenter Server.

Write Test

Validates the VMware vCenter Server runtime user has write access to VMware vCenter Server using Power CLI. Write access is validated by creating a small Virtual Machine with no operating system and deleting the Virtual Machine that was created.

Failures

Error Codes Possible Cause of Failure Remediation
6301 Connected (Read Only): VMware vCenter Server login credentials for read / write. Verify the provided VMware vCenter Server login credentials has write permissions to appropriate objects in VMware vCenter Server.
6302 Connected (Read Only): No ESXi Hosts Found Validate that the ESXi hosts in the VMware vCenter Server matches the Host Name in the Cisco Cloud Portal. If the hosts does not match, run cloudsync discovery for the discovery of hosts under the registered VMware vCenter Server.

Cisco Server Provisioner

Connection Test

Validates Cisco Server Provisioner target and runtime users created in Cisco Process Orchestrator. Verifies Cisco Process Orchestrator connectivity to the Cisco Server Provisioner target with the stored login credentials.

Failures

Error Codes Possible Cause of Failure Remediation
7101 Not Connected: Attempt to connect to Cisco Server Provisioner failed Verify Cisco Server Provisioner details entered in Cisco Cloud Portal during the creation of the connection.
7102 Not Connected: Attempt to connect to Cisco Server Provisioner failed Verify Cisco server provisioner login credentials provided to create the Cisco Server Provisioner target in Cisco Cloud Portal has access rights. User must be root and have the valid root password.

Read Test

Validates the provided login credentials has read access to the Cisco Server Provisioner by querying the Provisioning Role Template(s).

Failures

Error Codes Possible Cause of Failure Remediation
7201 Connected (Read Only): User credentials for read / write. Verify the provided Cisco Server Provisioner login credentials has read access to provisioning templates stored.
7202 Connected (Read Only): Provisioning Role Templates not found. Ensure the Cisco Server Provisoner has at least one Provisioning Template defined.

Write Test

Validates the Cisco Server Provisioner runtime user has write access by creating a new MAC Specific Provisioning Role and then deleting the MAC Specific Provisioning Role just created.

Failures

Error Codes Possible Cause of Failure Remediation
7301 Connected (Read Only): login credentials for read / write. Validate login Credentials has write access to appropriate Cisco Server Provisoner.
7302 Connected (Read Only): Cannot find Cisco Server Provisoner Template. Validate that the server provisioner templates in the Cisco Server Provisioner matches the Host Name in the Cisco Cloud Portal. If the server provisioner templates does not match, run cloudsync discovery for the discovery of templates under the Cisco Server Provisioners.

Cisco UCS Manager

Connection Test

Validates Cisco UCS manager target and runtime users created in Cisco Process Orchestrator. Verifies Cisco Process Orchestrator connectivity to the Cisco UCS manager target with the stored login credentials.

Failures

Error Codes Possible Cause of Failure Remediation
8101 Connection Failed: Cannot connect to the Cisco UCS manager. Verify Cisco UCS manager details entered in Cisco Cloud Portal during the creation of the connection.

Read Test

Validates the provided login credentials has read access to the Cisco UCS Manager by reading the Cisco UCS Manager Server configuration.

Failures

Error Codes Possible Cause of Failure Remediation
8201 Connected (Read Only): Unable to read Cisco UCS Manager Server Configuration. Verify the provided Cisco UCS Manager login credentials has read access to the appropriate Cisco UCS Manager.

Write Test

Validates the Cisco UCS Manager runtime user has write access by creating a dummy Service Profile and deleting the dummy Service Profile that was created.

Failures

Error Codes Possible Cause of Failure Remediation
8301 Connected (Read Only): User credentials for read / write. Validate login Credentials has write access to appropriate Cisco UCS Manager.

Cisco Process Orchestrator

Connection Test

Validates the Cisco Process Orchestrator runtime user can connect to the Cisco Cloud Portal target with the login credentials provided.

Failures

Error Codes Possible Cause of Failure Remediation
9101 Connection Failed: Cannot validate run time user Verify Cisco Process Orchestrator run time user and its credentials.

Read Test

Validates run time user in Cisco Process Orchestrator has read access for the Cisco Cloud Portal by retrieving Cisco Cloud Portal Service Item data using the Web Services API.

Failures

Error Codes Possible Cause of Failure Remediation
9201 Connected (Read Only): Unable to read service item data from the Cisco Cloud Portal. Validate login Credentials of the run time user and the nsAPI User has access to Cisco Cloud Portal. Also validates that the Web Services are enabled on the Cisco Process Orchestor and Cisco Cloud Portal.

Write Test

Validates the runtime user has write access by creating or updating the service item utilizing the Cisco Cloud Portal Adapter.

Failures

Error Codes Possible Cause of Failure Remediation
9301 Connected (Read Only): User credentials for read / write. Validate User Credentials of the run time user and the Cisco Cloud Portal Target has access to appropriate Cisco Cloud Portal. Also validates that Web Services are enabled on the Cisco Process Orchestor and Cisco Cloud Portal servers.

System Health Checks

Validate Platform Elements

Error Code Related Activity / Action Error Description Possible Remediation
5001 Find Target Failed to find target Verify that a target exist which matches the specified criteria.

Note: Validation is designed to return a Status and Description of the current status of the Element, it only produces error if the target cannot be found. The following is a list of Status and Descriptions produced by Validation.

Status Description Possible Remediation
Not Connected Attempt to connect to VCenter Failed
  • Validate vCenter defined in CP and PO
  • Validate User Credentials has access to appropriate vCenter
Not Connected User credentials for read / write Validate User Credentials has access to appropriate VCenter and appropriate Datastores
Connected (Read Only) User credentials read only The user only has read access to the VCenter or Datastores
Connected (Read Only) Cannot provision servers vCenter Reason code returned, refer to vCenter documentation
Connected Validation Successful  
Not Connected Cannot connect to UCS
  • Validate UCS defined in CP and PO
  • Validate User Credentials has access to appropriate UCS
Not Connected User credentials for read / write Validate User Credentials has access to appropriate UCS Manager
Connected (Read Only) Cannot provision a create a service profile Most often this is a result of the user not having the correct role ON UCS yo provision a service profile
Connected CoValidationSuccessful  
Not Connected Cannot connect to CSP
  • Validate CSP is correctly defined in CP and PO target
  • Validate User Credentials has access to appropriate CSP
Not Connected APID user does not exist The user must be associated with a APID on CSP and the APID or user does not match or cannot be found
Connected (Read Only) Create Service Profile Failed User associated with APID was found and able to login to CSP but did not have rights to create a Service Profile
Connected Validation Successful  

Validate Orchestrator

Error Code Related Activity / Action Error Description Possible Remediation
5001 Find Target Failed to find target Verify that a target exist which matches the specified criteria.

Note: Validation is designed to return a Status and Description of the current status of the Element, it only produces error if the target can not be found. The following is a list of Status and Descriptions produced by Validation.

Status Description Possible Remediation
Not Connected CP Web Target is unreachable Validate target name and user credentials
Not Connected Cannot access RequestCenter DB Validate CP DB configuration
Connected (Read Only) Cannot create or update SI in CP Check credentials used to access CP Web Target has correct level of access in CP
Connected (Read Only) Connection Failed Check that the users defined for CP Web Target and in Extended Target Properties for Cloud Portal API user are:
Connected Validation Successful  

Validate Share Location

Error Code Related Activity / Action Error Description Possible Remediation
5001 Find Target Failed to find target Verify that a target exist which matches the specified criteria.

Note: Validation is designed to return a Status and Description of the current status of the Element, it only produces error if the target can not be found. The following is a list of Status and Descriptions produced by Validation.

Status Description Possible Remediation
Connected (Read Only) CIM Import failures Check share location access to CP and PO Check user credentials
Connected Validation Successful  

Validate Email

Note: Sends an email trough the SMTP server configured in CP to a specified user

Validates Description Possible Remediation
Validate Email Failures, PO is not involved in email validation If the email is not received in a given time verify the SMTP server is configured in CP is reachable and fully functional Email Validation does not arrive:
  • Validate configuration of the SMTP server used by CP.

Connect Cloud Infrastructure

When running Connect Cloud Infrastructure you receive an HTTP 401 or HTTP 403 authentication error, verify the IIS authentication method between PO and CP. The authentication settings should be the same for the CP agents and PO web services.

Related Information

Updated: Jan 29, 2014
Document ID: 117458