This document provides the password recovery procedure for Global Site
Selector (GSS) GSS GUI Version 1.0.
Note: If the password recovery fails at any point, issue the
gss restart command from the CLI. Issuing this
command returns you to Step 1 of this document.
For more information on document conventions, see the
Technical Tips Conventions.
There are no specific prerequisites for this document.
Perform the steps below when an administrator loses the administrative
username and password for the GUI on the GSS.
Log into the CLI as an administrator to the primary Global Site
Selector Manager (GSSM).
Issue the gss status command on the
GSSM. The output should state read GSS Manager –
In the CLI, type cd ../apache.
FTP or SCP the file httpd.conf to an external
device that contains a text editor.
On the external device, open httpd.conf. Change
AuthUserFile /cisco/merlot/safe-state/http-users to
Place the edited file back on the GSS via FTP or SCP.
Note: Make sure the file is put back into the correct directory.
Issue the show processes | grep httpd | killall -HUP
httpd command on the CLI.
Log in to the GUI. The username is admin, and the
password is default.
Change the admin password in the GUI using Tools -> User
Administration -> Edit (select the admin icon). Do
use the Change
Password menu that is displayed as the default page under
Issue the gss restart command on the CLI
to force the GSS to use the new admin account. You must enter this command
before you can login with the new admin password. It may take a couple of
minutes for the restart to finish (even though the prompt comes back fast). To
find out the current status during this period, issue the gss
status command on the CLI.
Note: While the GSS is restarting, it will not be responding to Domain
Name System (DNS) queries.
Login with the username and password you entered in Step