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Cisco Enterprise CDN Software

Inaccessible Admin Pages on the Cisco Enterprise CDN Software

Cisco - Inaccessible Admin Pages on the Cisco Enterprise CDN Software

Document ID: 109592

Updated: Feb 10, 2009

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Introduction

Disabling stored cookies on a browser makes some pages inaccessible to CDN administrators. This document describes how to resolve this issue.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on versions 1.7, 2.0, and 2.1 of the Cisco Content Delivery Network (CDN) Enterprise Solution.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for information on document conventions.

Problem

Disabling stored cookies on a browser makes some pages inaccessible to CDN administrators.

Stored cookies are enabled on web browsers by default. If you disable stored cookies on the browser, CDN users with administrative privileges (including those logging on with the Admin account) might not be able to access the administrative areas of the Content Distribution Manager (CDM) graphical user interface (GUI). These administrative areas include the Identification, TCP/IP, DNS, Proxy, Users, Time Zone, PC Folders, System, and Bandwidth pages.

Only CDN users with administrative privileges experience this problem. Non-administrative users cannot typically access these pages.

Solution

In order to work around this problem, enable stored cookies on your browser. For example, if you use Microsoft's Internet Explorer (IE):

  1. Click the Tools menu, and choose Internet Options.

    The Internet Options dialog box appears.

  2. Click the Security tab, and then click the Custom Level button.

    The Security Settings dialog box appears.

  3. In the Settings list box, scroll down until you locate the Cookies option, and check the Enable check box in order to allow cookies to be stored on your computer.

Related Information

Updated: Feb 10, 2009
Document ID: 109592