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- Finesse Backup and Upgrade Configuration with SFTP 08/Nov/2013
- Finesse Support for 89xx/99xx Phones and Multi-lines Configuration 05/Jun/2014
- Finesse Workflow Configuration for Metadata Tagging of Recordings in WFO-QM (Calabrio) 12/Mar/2015
- UCCX Version Release 10.5 Field Communication 31/Jul/2014
- Unified CCE Solution: Procedure to Obtain and Upload Third-Party CA certificates 07/Dec/2015