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Unified Communications

Cisco Hosted Collaboration Solution for Contact Center

Keep Pace with Customers

Learn how to strengthen customer loyalty, increase revenue, and cut costs. (4:13 min)

Run Your Contact Center Completely in the Cloud

Cisco Cloud Services and applications can be delivered anywhere, on any device, at any time with the security, performance, and reliability of on-premises deployments. Users get what they need, when, where, and how they need it.

Hosted Collaboration Solution for Contact Center is designed for companies with up to 1000 knowledge workers or agents. It is integrated with Cisco Hosted Collaboration Solution (HCS) so you can tap into multiple applications and services on a single platform. This solution delivers the advanced capabilities of Cisco Unified Contact Center Enterprise and Cisco Customer Voice Portal with all the benefits of cloud computing.

Hosted Collaboration Solution for Contact Center transforms customer service by making it possible to solve service issues in the cloud in real time. Businesses can now avail the latest contact center technology and applications without a large capital investment. The result? More satisfied customers, fewer incoming calls, and increased revenue.

Featured Content

Run Your Contact Center In The Cloud

Listen and learn about the benefits of a hosted deployment model and what makes Cisco Hosted Solution for Contact Center different.

Elevate Customer Care

Learn the benefits of running your contact center in the cloud. (PDF - 3.4 MB)

Promote Collaboration in the Cloud

Help enable collaboration in the cloud with a wide range of hosted solutions.

Cisco Hosted Collaboration Solution for Contact Center Overview

Learn about key features and benefits for Hosted Collaboration Solution for Contact Center. (PDF - 150 KB)

Improve Contact Center Efficiency and Security

The benefits of running your contact center in the cloud include:

  • Faster deployment
  • Increased cost-effectiveness
  • Improved flexibility and operational efficiency
  • Consistent user experiences
  • High security and control

Get Faster Deployment and Upgrades

There's no telephony equipment to install, so your contact center can be operational in a matter of weeks, not months. New and advanced contact center features and upgrades are delivered on demand by your service provider, without disrupting your business or your customers' business. This means that the trouble of IT updates and patches can be eliminated and you can adopt new technology faster.

Increase Cost-Effectiveness

No hardware. No software. No data center. It's all handled by your service provider. And because you're buying less equipment, you'll use less power and enjoy the benefits of "green" computing. Because you will only pay only for what you use, when you use it, there will be no unpredictable costs.

Improve Flexibility and Operational Efficiency

You can scale up to handle special promotions or seasonal peaks, and then quickly scale back during slow months. There's no need to increase infrastructure or management costs to handle peak loads. As a result, you're able to better manage your network resources, budget, and personnel.

Provide Consistent End-User Experiences

Offer uncompromised user experiences, whether services are delivered in the cloud, on premises, or a combination of both.

High Security and Control

Security is the top priority in the design, deployment, and maintenance of Cisco cloud computing platforms and applications. You can incorporate Hosted Collaboration Solution for Contact Center with confidence, even in environments with the most stringent security requirements.

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