The insurance industry is no stranger to the impact of digital transformation. In the last few years, insurance companies have invested in insurance technology applications, customer relationship management tools, and other digital solutions for supporting the expectations of the modern consumer. At the same time, connectivity is challenging risk-management fundamentals and underwriting criteria, as sensors track both human behavior and machine performance.
An agile insurance carrier that can securely unify data, applications, and human expertise across sales, underwriting, and claims is positioned to deliver convenience and value that lead to trust. Likewise, to remain competitive, it's critical that today's insurer can deliver personalized service at the right time. Enabling a more flexible workforce experience and agent/broker network will not only attract and retain the best talent, but it will also drive future innovation and growth.
By creating a roadmap to digital transformation, insurance companies can connect their IT and business strategies to enable innovation at a faster pace. A strategy powered by best practices and proven tactics is essential. Using productivity tools like Cisco Remote Expert, agents can quickly connect back to the carrier's experts for underwriting, claims, and other complex service transactions.
Deliver a personal, engaging experience to customers through the convenience of their mobile devices.