Cisco Hosted Collaboration Solution (HCS)

Our Hosted Collaboration Solution offers collaborative technologies delivered as highly secure and reliable cloud services. Services include:


Voice and Video

Simplify with industry-leading voice and video as a service. Services are IP-based and include call processing, extension mobility, third-party phone integration, unified directories, dial via office, and least-cost routing. Video calling and conferencing services are interoperable and include virtual meeting room bridging, and secure business-to-business and business-to-consumer calling models.

Cisco Unified Communications Manager

Voicemail and Integrated Messaging

Deliver voicemail, integrated messaging, or voicemail, and access messages the way you prefer, from an IP phone, mobile phone, or desktop client.

Cisco Unity Connection

Instant Messaging and Presence

Improve collaboration. Begin an instant messaging session, make a phone call, or easily start a conference call with a single click into Cisco WebEx using Cisco Jabber.



Meet and manage meetings and projects in real time, to present, share, or collaborate from anywhere, anytime, on any device.

Cisco Conferencing

Contact Center

Deliver superior customer service with core contact-center capabilities. Solutions include intelligent contact routing, next-generation agent and supervisor desktops, and support for multi-channel, outbound call campaigns, and at-home agents.

Cisco HCS for Contact Center


Give users one number to dial, redirect incoming IP calls to designated phones, move calls between a Cisco desktop and mobile phones, create personalized access lists, and give access to all your corporate call features from mobile phones.


Spark Hybrid Services

Spark Hybrid Services connect Cisco HCS to Cisco Spark Services in the Cisco Collaboration Cloud. Easily add the messaging and meeting capabilities of Spark to your existing HCS deployment for an integrated user experience.