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Customer Experience in Retail

Customer Experience in Retail

Personalized, Pervasive Service

Tesco CIO talks about fueling growth through superior customer experience. (3:24 min)

Taking a Customer-Centric Approach

Tesco is one of the world's leading multi-national, multi-category retailers headquartered in the United Kingdom. Mike McNamara, Chief Information Officer of leading retailer Tesco, explains why technology is essential to help Tesco respond to changes in the competitive market.

Watch this video to learn how capturing customer insights across multiple channels and crafting a delightful customer experiences is key to success in retail.

More on Customer Experience in Retail

Foundation for the Future

Sports Chalet CEO and CIO discuss how they satisfy shoppers and improve operations. (2:02 min)

Catch and Keep Shoppers

Catch and Keep Shoppers

Read results of Cisco IBSG 2013 customer study on technology-based shopping behaviors. (PDF - 1.76 MB)

A Balanced Retail Strategy

A Balanced Retail Strategy

Increase basket size, grow conversion rates, and reduce inventory losses. (PDF - 705 KB)


Implementing Customer Experience in Retail

Retail

Transform the customer experience, do more with fewer resources, improve security, and optimize staff.

Build Customer Loyalty, Boost Store Revenue

See how new Cisco Wi-Fi solutions deliver engaging store experiences and valuable shopper insights.

Customer Experience Transformation Solutions

Connect with consumers, anytime, anywhere, and across any channel.


Expert Insight

Mike McNamara

Chief Information Officer, Tesco

“One of the really hard things you have to do as a CIO of a company is to invest in infrastructure.”

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Executive Connection

Learn about convergence leadership and expertise at Cisco.

Dick Cantwell

Vice President, IBSG Retail and Consumer Packaged Goods Practice

Executive Bios About Cisco Investor Relations