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Unified Contact Center Express

Unified Contact Center Express

Contact Center Express architecture guides.

Unified Contact Center Express

Cisco Unified Contact Center Express Design Guide, Release 10.6(1)

December 15, 2014

This document provides system-level best practices and design guidance for the Cisco Unified Contact Center Express (Cisco Unified CCX), Release 10.6(1) With proper planning, design, and implementation, Cisco Unified CCX provides a reliable and flexible voice processing and contact center solution.