Cisco Unified Communications Store Workforce Connection Design and Implementation
July 21, 2008
Retail companies depend on Human Capitol Management (HCM) to efficiently run the daily operation of their stores' workforce. The Cisco Store Workforce Connection solution integrates the Infor HCM Workforce Management Application, Cisco Unified Communications Manager, and Cisco Unified IP phones. This combination offers retailers new functionality that dramatically increases efficiency, making significant difference to their bottom-line.
This document provides guidance on how to implement the Cisco Unified Communications Store Workforce Connection solution.
Store Workforce Connection Solution Overview The Store Workforce Connection solution integrates the Cisco Unified Communication platform and the Infor Workforce Management (WFM) application used by retailers to monitor, manage, and control labor costs. This integration offers new workforce management functionality by integrating the existing application features with voice services and hardware.