Q. How can I find out about hardware that is not on the matrix?
A. Cisco has a certification request process that enables customers and vendors to make special requests regarding hardware or software. These requests are handled on a case-by-case basis.
Q. How do I submit a Cisco certification request?
A. Your account manager has access to the necessary tools; you should work with your account management team.
Q. How can Cisco SMARTnet
® Service customers make best use of Cisco SEAL?
A. Cisco SMARTnet Service customers can use Cisco SEAL's thorough testing results to learn about pretested and configured validated designs and solutions to help them prepare for implementations. Customers can confidently prioritize and implement a wide range of possible solutions knowing that they have been thoroughly tested according to Cisco's exacting standards. Moreover, the Cisco validated designs and solutions listed in the interoperability matrix are fully supported by Cisco.
Q. Does Cisco SEAL replace other manufacturers' support matrices, such as the EMC E-Lab support matrix?
A. No. Cisco SEAL is designed to give Cisco's SMARTnet Service customers the confidence to implement validated and tested solutions through their existing Cisco's SMARTnet Service contracts. Third-party vendor contracts are not affected by Cisco SEAL.