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Collaboration

Collaboration Case Study: Five Senses Coffee Australia

Scalable Collaboration for a Growing Business

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Scalable Collaboration for a Growing Business

Challenge

  • Connect teams in Western Australia to east coast offices
  • Improve staff communication and enrich the corporate culture
  • Reduce travel expenditures
  • Shorten time in making business decisions
  • Improve customer service

Solution

A combination of collaboration solutions helped achieved various business objectives:

Results

With the new unified communications infrastructure in place, time and distance are no longer hurdles.

  • Improved productivity across accounts, marketing, orders, sales, and training departments.
  • Enhanced interoffice communication and business processes
  • Quicker conflict resolutions
  • Ability to recruit the right talent regardless of location
When we discovered this Cisco communications technology, we knew it was what we’d been looking for, so we grabbed it with both hands.
- Mr.Gavan Hogan
National Human Resources Manager, Five Senses Coffee