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Collaboration

Collaboration Case Study: EHR

Improving Customer Service with Collaboration

Challenge

Provide excellent customer service and build relationships with clients as the hospital grows

Solutions

Cisco Unified Communications Manager, Cisco Unified IP Phones 7900, Cisco Unity Connection, Cisco IP Communicator, Cisco Unified Contact Center Enterprise, Cisco Unified IP Interactive Voice Response

Results

  • Continued providing personalized service as client base grew to more than 2300 organizations
  • Improved client request routing to reduce response time to as little as one day
  • Acquired flexibility to work from anywhere, even if offices are closed

For maintaining a high-touch, personalized collaborative relationship over the phone, the Cisco customer collaboration solution is perfect.
- Luisa Conteiras
Chief Technology Officer, Executive Health Resources