Guest

Collaboration

Collaboration Case Study: Pella Corporation

Improving Work Culture and Customer Satisfaction

Challenge

  • Maintain a people-centric culture as enterprise grows
  • Increase customer satisfaction with the contact center experience
  • Simplify IT

Solutions

Cisco Unified Communications Manager, Cisco Unified IP Phones 7900, Cisco Unity Connection, Cisco Unified Contact Center Enterprise, Cisco Unified Workforce Optimization, Cisco Unified IP Interactive Voice Response, Cisco WebEx Meetings, Cisco Jabber, Cisco TelePresence, Cisco Video Surveillance Manager

Results

  • Optimized team performance by encouraging collaboration
  • Increased customer satisfaction ratings by more than five percentage points
  • Lowered data center space, power, and cooling costs by using a cloud-based conferencing service

The Cisco architecture lends itself to a highly available and survivable environment.
- Jim Thomas
Director of IT Operations, Pella Corporation