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Collaboration

Collaboration Case Study: Fonds Finanz

Collaboration Case Study: Fonds Finanz

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Building Better Business Models Around Customers

Challenge

Optimize customer-facing operations and introduce real-time analytics and performance targets.

Solutions

Cisco Unified Communications, Contact Center Express, Jabber, WebEx, and MeetingPlace.

Results

  • Improved agent productivity by 20 to 30 percent
  • Achieved return on investment  in just nine months
  • Strengthened customer relationships using  300  WebEx sessions per day
Contact Center Express paid for itself within nine months. By integrating the Cisco solution with our CRM, we’ve taken customer service to a new level.
- Sven Mueller
CIO, Fonds Finanz Maklerservice