Case Study: Bank Muamalat Indonesia

Simplifying and Improving the Compliance Process

An Indonesian bank improves customer service and cuts travel costs with Cisco collaboration tools.


To show compliance with Islamic banking policies, customers and branch managers of Bank Muamalat Indonesia had to travel back and forth between headquarters and branch offices to meet with the credit committee. As a result, the bank looked for ways to:

  • Reduce productivity loss and cut travel costs
  • Shorten the long loan approval time that could take up to three months


Cisco Unified IP phones, Cisco Telepresence, Cisco WebEx, Cisco Jabber


With the new Collaboration solutions, bank employees and customers can now hold video meetings spontaneously to resolve cases. These meetings are often shorter than when held face-to-face, resulting in:

  • Reduced travel expenditure
  • Increased productivity
  • Improved customer service

Cisco TelePresence has helped us increase collaboration while significantly reducing business travel and related costs.
- Adrian Gunadi
Director, Bank Muamalat