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Collaboration

Collaboration Case Study: CareCore National


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Next Steps:

Benefits Firm Transforms Physician Interactions

Challenge:

Make it easier for physicians to obtain prior authorizations, lower healthcare costs, and improve medical service quality.


Solutions:

Cisco Unified Contact Center Enterprise, Cisco MediaSense, Cisco Jabber, Cisco WebEx, Cisco Cius, Cisco TelePresence, Cisco Unified IP Phones 9900 Series


Results:

  • Improved experience for physicians seeking prior authorization
  • Collected 80 percent more data on outcomes without increasing burden on physicians
  • Found trusted advisor to remain at forefront of rapidly changing industry

By lowering the burden for physicians to share data, Cisco collaboration enables us to collect more, better data on which to base care decisions.
- William Moore,
Executive Vice President and Chief Technology Officer CareCore National,
LLC

CareCore National

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