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Business Application Integration / CTI Solution

Cisco Customer Contact solutions provide a robust set of computer telephony integration (CTI) development tools and resources to help customers integrate business applications with telephony resources in order to provide a complete end-to-end solution for customers' contact center needs. Customers utilize Cisco's CTI tools to develop customized Contact Center applications with the aid of professional services and system integration partnerships with IBM Global Services, CAP Gemini Ernst & Young, HP, Compaq, KPMG, and others.
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