Guest

Collaboration

Collaborate from Within Business Applications

Collaborate from Within Business Applications

Collaborate from Within Business Applications

Simplify workflow and improve productivity. Access voice, video, instant messaging, presence, voicemail, and conferencing capabilities directly from the business applications that you use most.

Cisco open APIs help enable integration with web-based and third-party applications such as email, enterprise resource planning (ERP), and CRM -- including Microsoft Outlook and Salesforce.com.

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Benefits

Access collaboration tools directly from business applications instead of having to switch between applications. You can also

  • Save time, simplify workflows, and increase workforce collaboration.
  • Connect, communicate, and collaborate within your line-of-business application or web portal.
  • Customize the user experience to be consistent with your organization’s applications.
  • Initiate meetings instantly from Microsoft Office, Microsoft Outlook, and instant messaging solutions.
  • Use open APIs to integrate with existing applications.

Employees can "start a conversation from within Microsoft applications using presence light-up, click-to-call, and click-to-IM. Additionally, we can click to start a video or WebEx session from the Microsoft applications." - Mike Fitzgerald, Eagle Investment Systems

Students at a major U.S. university use Cisco Jabber within WordPress to help enable group and individual chats to collaborate on projects. The procurement department provides live support for buyers using Jabber embedded within its SAP software.

"With the seamless integration to Google Apps that [Esna] Cloudlink* gives us, it's easy for our employees to stay connected with colleagues and customers no matter where they may be." - Scott Berg, Wilson Hurd

Utilities

Esna Cloudlink Customer Stories

Cloudlink uses the Jabber SDK to easily integrate Cisco collaboration solutions with cloud-based and on-premises productivity applications.
  • Cisco Jabber Features
    Learn more about Jabber’s voice, video, presence, instant messaging, voice messaging, desktop sharing, and conferencing capabilities in these videos.
  • Cisco Jabber SDK: Customize Your App with the Jabber SDK (1:03 min)
    With just a few lines of code, you can add enterprise collaboration--voice, video, presence, instant messaging, conferencing, and unified messaging--directly within your application with the Cisco Jabber Software Developer Kit (SDK).
  • Cisco Jabber Guest: Collaboration from the Browser(1:11 min)
    Jabber Guest is designed to enable collaboration using high-definition voice and video via a web browser or mobile device.
  • Cisco Jabber Guest Transforms Customer Service (1:07 min) Now, customers can interact directly with a customer service agent, resolving a problem by quickly and securely sharing high-definition voice and video via a web browser or mobile device.
  • Spotlight: Cisco Prime Collaboration (6:13 min)
    Manage and control across your entire Cisco communications infrastructure. Simplify the entire lifecycle and address service quality issues before they affect end users.
  • Cisco Business Edition 6000: Fundamentals (3:34 min)
    Superior performance, system redundancy, and broad application integration for 100 to 1000 employees.

Related Articles

Collaboration Developer Communities

Cisco Collaboration Services

Improve team and customer experiences with services from Cisco and its partners. Align your IT objectives with business goals, mitigate risk with faster time to value, and better serve your customers.