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Collaboration

Collaboration Case Study: Liberty University


University Integrates Voice and Collaboration

Challenge:

Increase efficiency to serve more students. Simplify collaboration for virtual teams and mobile workers.


Solutions:

Cisco UC Integration™ for Microsoft Office Communicator, WebEx, Contact Center Express and TelePresence.


Results:

  • Simplified organizational communications with click-to-call capability
  • Connected phones, and soft phones to call control system, simplifying management
  • Enriched learning by adding real-time video interaction to online classes

Our staff is already familiar with Microsoft Office Communicator. Keeping the same interface while adding click-to-call made the Cisco integration very popular.
- Matthew Fleming,
Manager of Network Services,
Liberty University